Specialty, Operations Analyst

Fortegra•Jacksonville, FL

2d•Onsite

About The Position

The primary purpose of this role will be to assist the Operations teams with managing the operational processes surrounding due diligence and onboarding for new MGA opportunities. This role requires a basic understanding of the MGA program landscape and the insurance industry. Work is performed in a fast-paced environment within tight time constraints. The individual must be entrepreneurially focused, have a “roll-up your sleeves” mentality and be curious about the business.

Requirements

Bachelor's degree or 3+ years related experience.
3+ plus years insurance experience, working for an insurance carrier or insurance program/MGU/MGA.
Excellent interpersonal and communication skills.
Demonstrate the ability to collaborate and deliver results in a matrix organization.
Proven ability to manage multiple projects and subtasks to schedule.
Strong written, verbal, and presentation skills in English.
Sound problem resolution, team building and decision-making skills.
Demonstrate the ability to collaborate across multiple groups.
Should be able to work independently with minimal supervision.
Utilize project management skills for delivery of projects, including scope, time, communication, risk, cost, resource, and quality management.
Ensure project documents are complete, current, and stored appropriately.
Track and report budget performance to objectives.
Able to travel as required.

Nice To Haves

Commercial P&C insurance experience is preferred.
Exposure to project management best practices.
Insurance education preferred but not required.

Responsibilities

Assist with process, procedures and documentation efforts for the Specialty team.
Act as a business partner to Specialty Underwriters to assist with operational aspects of their program(s). Over time with experience, this will include some exposure and responsibilities for onboarding of new MGU/MGA program partners.
Become a lead subject matter expert for Hubspot, Monday.com and other related tools.
Ensuring data quality is paramount for onboarding and program maintenance of our MGA partners.
Various ad-hoc special projects.
Assist the due diligence process for new MGA opportunities with a focus on specialty and commercial products.
Undertake operational due diligence activities and provide recommendations for executive approval.
Assist with the renewal due diligence process for existing MGA programs.
Prepare and present project plans, status reports and operational reports.
Evaluate and improve operational processes across Underwriting and the Operations team.
Consult, advise, guide and resolve issues across all functional departments.
Communicate effectively with a wide range of internal and external stakeholders.
Work closely with the Legal and Compliance team to ensure operational processes are compliant with all relevant regulations and operational data is available for Regulatory and Compliance reporting.
Support, advise, assist, guide, and resolve problems for functional leaders.
Effectively use and champion various internal tools, including Monday.com and Hubspot, while working closely with Marketing.
Partner with functional teams to resolve issues and implement application enhancements.
Participate in the preparation of long-range systems plans and assure that they are in concert with business objectives and goals.
Other duties as assigned.