Care and Operations Specialist

Virginia Commonwealth University•Richmond, VA

21h

About The Position

The Care and Operations Specialist serves as a vital operational and student-facing member of the Office of Student Advocacy (OSA) team, balancing non-clinical, trauma-informed student support with high-level administrative coordination. This professional is the central point of contact for students navigating academic or personal concerns and utilizes an empathetic, student-centered approach, ensuring students are seamlessly connected to essential internal and external resources to foster their success and retention.

Requirements

Bachelor’s degree in Social Work, Psychology, Education, Public Administration or related education, experience, certifications and/or training that demonstrates the knowledge, skills, and abilities required to perform the work.
Empathetic and student-centered approach with a commitment to timely action and response.
Strong organizational and multitasking abilities with meticulous attention to detail.
Excellent verbal and written communication skills.
Experience in case management, student services, or administrative support
Ability to handle sensitive and confidential information with discretion and professionalism.
Proficiency with Maxient case management software and Google Workspace.
Ability to work both independently and collaboratively within a team.
Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Nice To Haves

Master's degree in Social Work, Psychology, Education, Public Administration or related education, experience, certifications and training that demonstrates the knowledge, skills, and abilities required to perform the work.
Minimum 2 years experience in case management, student services, or administrative support, preferably in a higher education or advocacy setting.
Knowledge of university policies and student support systems.
Experience with conflict resolution or crisis intervention.

Responsibilities

Managing all intake processes
Creating and assigning meticulous student case files
Providing direct student support
Providing programmatic support to special populations served by OSA
Providing administrative support to all OSA staff
Tracking departmental key performance indicators and longitudinal student need trends
Working closely with the Finance Team to procure goods and services
Actively participating in professional development and university committees