Operations Specialist - Military/Veterans: Bursar - UTK

University of Tennessee•Knoxville, TN

2d•Onsite

About The Position

This role will create a Master list of all veteran and dependent benefit certifications each semester. The Operations Specialist will directly assist veteran students and their dependents through activities such as advising on educational benefit programs, discussing key aspects of the benefit process, and researching and troubleshooting issues that prohibit or affect certification. Other operational duties include reviewing data entered through the Enrollment Manager data system to verify benefit confirmation for VA payment and verifying electronic certifications and changes, as required. Data certified for each veteran includes, but is not limited to, registration, number of credits, program of study, and completed courses. The role involves maintaining a master list, updating it daily with new certifications and marking once verifications have been completed, editing benefits that are incorrect or have been changed, advising students on the VA contract process for VA Educational Benefits, compiling ad-hoc VA requests to follow up verification of veterans throughout the academic year, and providing general information to students, faculty, and staff about VA education benefits and TN Strong Act benefits.

Requirements

Associate degree
One year of related work experience, to include experience such as with financial data, collections, cashiering, explaining policies and procedures, and customer service.
Knowledge of veteran programs and procedures.
Familiarity with 3rd party billing, VA refunding, and accounting/auditing/reconciliation principles and practices
Knowledge of generally accepted accounting principles and procedures.
Knowledge of rules for customer communications or telemarketing.
Accurate data entry, calculation and financial analysis skills.
Ability to identify and solve reconciliation information/issues.
Excellent negotiation skills.
Strong people skills and possess experience in diffusing potentially volatile situations, handling frustrated customers and appropriately resolving their conflicts.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Previous experience working with Veteran populations.
Experience multitasking in a busy deadline driven office.
Experience in higher education.
Possess the ability to interpret complex financial data and apply institutional, State, and Federal Procedures and regulations.
Ability to multi-task, be detail-oriented, work well under pressure (must meet deadlines), honesty, dependability and maintain confidentiality as required by FERPA regulations.

Responsibilities

Directly assists veteran students and their dependents through activities such as advising on educational benefit programs, discussing key aspects of the benefit process, researches and troubleshoots issues that prohibit or affect certification.
Review data entered through the Enrollment Manager data system to verify benefit confirmation for VA payment.
Verify electronic certifications and changes, as required.
Maintain master list updating it daily with new certifications and marking once verifications have been completed.
Edit benefits that are incorrect or have been changed.
Advise students on the VA contract process for VA Educational Benefits.
Complies with ad-hoc VA requests to follow up verification of veterans throughout the academic year.
Provide general information to students, faculty and staff about VA education benefits and TN Strong Act benefits.