Operations Specialist II

Royal Bank of Canada•Edina, MN

9d•$55,000 - $95,000•Onsite

About The Position

You will serve as a dedicated point of contact/liaison between money managers, registered advisors, branches, trading, settlements and other operation departments. You will provide assistance with taking live orders over the phone, action trade reject notifications that are received from the market centers and immediately notify the field. You will assist with errors, problem executions, work with settlements to resolve trade issues/breaks and be available for all system down times. You will have the chance to mediate conflict situations in a manner to ensure the best solution for the parties involved. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

Requirements

High School diploma or equivalent with 2 years of operations experience or equivalent industry related experience.
Strong decision-making ability.
Must be willing to strive to find solutions to client problems and issues.
Record of providing outstanding customer service in a faster-paced environment.
Position may involve a high degree of stress and pressure.
Ability to handle multiple priorities in a fast paced and deadline driven environment.
Effective problem identification, analytical and resolution skills.
Ability to gather and analyze relevant information clearly and effectively.
Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
Series 7 and 63 or 66 licenses or ability to maintain in 120 days

Nice To Haves

College degree.
Knowledge/Experience in Equity, Options, Preferreds, Settlements
Strong understanding of RBC’s back office systems (i.e. Broadridge, Fiserv APL, FIX connectivity).
Prior experience working on a trading desk or trade operations.

Responsibilities

Perform complex tasks within an area or department and provide work support when department personnel are not available.
Communicate effectively with a diverse group of equity and option traders, correspondents, money managers, and RBC Personnel by asking and answering questions in an accurate, professional, and timely manner.
Assist with monitoring work volumes, daily reports and inventories.
Work with associates to resolve issues in a timely manner and notify supervisors of critical items or trends.
Perform periodic evaluations of processes of all desks for possible improvements in efficiency, risk management and/or use of technology.
Discuss ideas for improvements with the supervisor and implement agreed upon changes.
Process assigned tasks in the absence of staff in an accurate, timely manner with minimal assistance.
Assist during heavy volume periods or in the partial daily absence of staff to complete departmental processing in an accurate and timely manner to minimize overtime.
Provide on-the-job training and work direction to staff members.
Provide recommendations or enhancements for department procedures or processes.
Verify, input and/or maintain information/data into computer files, databases or systems or in record retention systems.
Work may include statistical reports to department management.