Technology Operations Specialist II
About The Position
Supports Trading functions of Corporate Investment Management, GBAM. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing personal computer equipment and software under moderate supervision. Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications. Installs new hardware, software, and maintains existing hardware. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Uses and applies basic technical principles, concepts, and techniques. Sr Analyst - Trading Support role is to support and maintain in-house computer systems, desktops, access, Citrix servers, applications and peripherals. This includes installing, diagnosing, repairing, maintaining, upgrading hardware and equipment while ensuring optimal user experience and performance, remote support of user outside our site support. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Job also will have on call assistance for our clients in states outside onsite support technicians’ area.
Requirements
- 3+ years' of IT experience, ideally in a trading floor support capacity
- Hardware knowledge for laptops, desktop, servers, networking
- Experience with Window Win10
- Experience with MS Office, 2013, 2016, 2019, 365
- Experience with Windows server 2012, 2016, 2019
- Experience with SQL Client
- Experience with Perforce
- Experience with PowerShell
Nice To Haves
- Experience supporting trading floor or front‑office users in a fast‑paced environment
- Knowledge of market data applications such as Bloomberg or Refinitiv
- Hands‑on experience with Citrix administration (Citrix Virtual Apps/Desktops)
- Familiarity with automation/scripting using PowerShell or Python
Responsibilities
- Supports Trading functions of Corporate Investment Management, GBAM.
- Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing personal computer equipment and software under moderate supervision.
- Resolves more complex issues.
- Consults with end users to determine optimal configuration of equipment and applications.
- Installs new hardware, software, and maintains existing hardware.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
- Uses and applies basic technical principles, concepts, and techniques.
- Support and maintain in-house computer systems, desktops, access, Citrix servers, applications and peripherals.
- Installing, diagnosing, repairing, maintaining, upgrading hardware and equipment while ensuring optimal user experience and performance.
- Remote support of users outside our site support.
- Troubleshoot problem areas in a timely and accurate fashion.
- Provide end user training and assistance where required.
- On call assistance for clients in states outside onsite support technicians’ area.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
