Technology Operations Specialist II

Bank of America • Pennington, AL

8d • $85,000 - $154,300 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Looking for a resource that is able to develop sophisticated application monitoring that helps with detection and diagnosis of performance and availability issues of complex software applications. Application Performance Analysts on this team gather key performance indicators (KPIs), determine control limits for normal operation, and create traffic light health dashboards based on the information available Work with peer production support teams to accurately determine thresholds that will help fire off alerts that will notify teams of a problem proactively Take ownership of the timelines and accuracy of application performance indicators.

Requirements

• 5+ years of experience working with IT support preferably creating monitoring dashboards/alerts using tools like Splunk, Application Performance Management Tools like Dynatrace.
• Experience with Programming languages Java/.NET
• Excellent written and verbal communications skills.
• Ability to learn new technical skills quickly
• Manage multiple priorities
• Ability to communicate effectively across all levels
• Willingness to learn and adapt in a rapidly evolving environment
• Able to work independently or as a part of the team

Nice To Haves

• Exposure to programming languages for any AI development is a bonus.
• Familiarity with other monitoring tools like Glassbox, Sitescope, Catchpoint is a plus
• Strong diagnostic and analytical abilities
• Metric tracking experience
• Able to create documentation
• College degree in Computer Science or Technical field
• Process Improvement experience

Responsibilities

• Develop sophisticated application monitoring for detection and diagnosis of performance and availability issues of complex software applications.
• Gather key performance indicators (KPIs).
• Determine control limits for normal operation.
• Create traffic light health dashboards based on available information.
• Work with peer production support teams to accurately determine thresholds that will help fire off alerts that will notify teams of a problem proactively.
• Take ownership of the timelines and accuracy of application performance indicators.

Benefits

• Discretionary incentive eligible
• This role is eligible to participate in the annual discretionary plan.
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree