Operations Specialist II

Carrum Health•,

2d•$31 - $32•Remote

About The Position

The Operations Specialist is an essential driver of our daily delivery. In this "Developing" role, you handle a variety of factors to resolve problems of moderate scope. You are moving beyond strictly following a manual; instead, you exercise judgment within defined procedures to determine the best course of action. You are responsible for identifying inefficiencies, optimizing systems, and implementing solutions that enhance scalability. You will act as a bridge between Patient Care, Clinical Operations, Tech, and Data Analytics. You operate under firm direction but are expected to manage your own workflow and anticipate delays before they become blockers.

Requirements

You typically bring 2+ years of relevant experience (3+ years preferred) in healthcare operations, patient coordination, or digital health.
You can analyze a variety of factors to determine the best action within established procedures.
You anticipate patient and team needs and take initiative to support them, using empathy to guide your tone and timing.
You take ownership of your professional development, integrating feedback into your day-to-day habits and adapting quickly when things don’t go to plan.
You flex your approach when new challenges arise and support the team during "messy" or unclear transitions.
You ensure diverse voices are heard and credited, and you actively check for bias in your own decisions.
You have a knack for troubleshooting, synthesizing imperfect information into actionable insight, and creatively solving problems with foresight.

Responsibilities

Lead Operational Improvements: Identify inefficiencies and recommend practical solutions that enhance patient workflows and technology adoption.
Scale through Documentation: Document process updates and share learnings to ensure the team stays aligned as we grow.
Collaborate Cross-Functionally: Partner with Clinical and Product teams to ensure smooth implementation of new service lines and clinical operations.
Manage Independent Escalations: Handle basic escalations independently and provide clear handoffs to senior leadership when necessary.
Test and Refine: Provide critical feedback on internal and external digital platforms to ensure tools are iterative and user-friendly.
Mentor and Support: Apply feedback to your own growth while sharing insights to support the development of your peers.
Be a Voice for Improvement: Contribute fresh ideas and insights to drive more efficient internal systems and better patient outcomes.