Operations Solutions Coordinator - MLI

Mayo Clinic • Rochester, MN

19d • $99,070 - $148,616

About The Position

The Operations Solutions Coordinator-MCL collaborates across the different MCL Operations pillars to lead the initial investigation, solutioning, and implementation of new service lines. MCL Operations supports execution of MCL strategy in competitive markets and develops responses to changing markets, technologies, and clinical requirements. Depending on the needs of each business unit, the coordinator may manage direct reports. Domestic and international travel is required; a valid driver’s license and good driving record may be required based on business needs and travel expectations. Employees hired into this position must complete two years in the role before becoming eligible to transfer to other positions within Mayo Clinic. The vacancy is not eligible for visa sponsorship or transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• Bachelor’s degree in human-based biology, chemistry, Medical Laboratory Science, biochemistry, biomedical engineering, or a related scientific field, and seven years of clinical laboratory and/or patient care experience.
• A bachelor’s degree from an accredited institution with a combination of directly related experience and education may be considered.
• Demonstrated ability to work collaboratively with internal physician, scientist, administrative, supervisory, and allied health staff, as well as external vendor and client stakeholders.
• Strong prioritization and workload management skills, including the ability to handle several projects or tasks simultaneously.
• Ability and confidence to function independently and exercise sound judgment in decision-making.
• Accountability, adaptability, flexibility, creativity, dependability, and responsibility, with the ability to perform well in a multifunctional environment.
• Excellent written and verbal communication skills and ability to present information to a wide range of internal and external audiences.
• High level of technical competence and confidence to assess impact on patient care and business plans.
• Domestic and international travel is required.
• A valid driver’s license and good driving record may be required based on business needs and travel expectations.
• Applicants must submit a CV/resume, cover letter, and transcripts; internal candidates must also provide their past performance appraisal.
• Foreign-trained laboratory personnel must provide a detailed education equivalency evaluation that includes the U.S.-equivalent degree, at the applicant’s expense.
• DLMP employees in their current lab/position for less than two years must attach early-release approval from their supervisor. Non-DLMP internal applicants in their current department/position for less than one year must attach early-release approval from their supervisor.

Nice To Haves

• Master’s degree, such as a Master of Health or Master of Business Administration.
• Experience developing and leading implementation of new product lines and services, internally and in partnership with external clients and partners.

Responsibilities

• Lead the initial investigation, solutioning, and implementation of new service lines in collaboration with MCL Operations pillars.
• Develop and govern client-contact architecture, including service-routing methodologies and navigation models for consistent and effective client access.
• Develop and govern operational decision-support structures, including decision trees and reason-code frameworks for consistent classification and management of client inquiries.
• Establish closed-loop inquiry management frameworks that define ownership, handoffs, resolution, and closure across the inquiry lifecycle.
• Develop and govern standardized client-communication solutions, including reusable messaging, templates, and automated communication for common client scenarios.
• Establish standardized pathways for inquiries requiring laboratory or other subject-matter expertise, including consultation criteria, content ownership, and engagement processes.
• May manage direct reports, depending on the needs of the business unit.
• Travel domestically and internationally.

Benefits

• Medical coverage with multiple plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health Savings Account and Flexible Spending Accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior