Customer Solutions Coordinator

US Foods • Ogden, UT

6d • $24 - $41

About The Position

US Foods is hiring a Customer Solutions Coordinator to support customer onboarding, lead assignment, customer retention, and sales reporting. The role coordinates and provides strategic insight into new customer onboarding and lead assignment, identifies at-risk customers, and serves as a key contact for the Save Our Sales (SOS) process and Net Promoter Score. The coordinator also provides area reporting and analysis on new and lost business, participates in Core Team Meetings and Routines, audits programs for accurate sales information, and administers SOUS and ExpandShare user access. Other responsibilities may be assigned as required.

The position reports to the area president and works closely with sales support and sales leadership, including area directors and vice presidents, regional sales managers, and district sales managers. It also interacts with team members, drivers, transportation, revenue management, and other internal partners. External interaction with prospective customers occurs by email and/or phone. No travel is required.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The stated expected base rate is $24.29 to $40.82 per hour; the posting also separately mentions a range of $24 to $37 per hour and says coordinators may earn up to $30 per hour. Compensation depends on relevant experience or education, skills, function, geographic location, and other applicable factors.

Requirements

• High school diploma or equivalent required.
• Applied experience collecting and analyzing data and formulating plans and activities based on that analysis; preferably in a sales environment.
• Ability to prioritize multiple assignments, stay organized, and complete work in a fast-paced environment in a timely manner.
• Excellent organizational skills.
• Sound written and oral communication skills, with a proactive, engaged, customer-service-focused style and the ability to adapt to multiple stakeholders.
• Proficiency with Microsoft Word, PowerPoint, Outlook, and Excel.
• Ability to establish and maintain broad knowledge of the US Foods business and the operational essentials that affect results.
• Ability to sit and stand for long periods of time.

Nice To Haves

• Bachelor’s degree preferred.
• Salesforce software experience preferred.

Responsibilities

• Coordinate and provide strategic insight into new customer onboarding and lead assignment.
• Identify and analyze at-risk customers and serve as a key contact for the Save Our Sales (SOS) process and Net Promoter Score.
• Provide area reporting and analysis specific to new business and lost business.
• Participate in Core Team Meetings and Routines.
• Audit programs for accurate sales information.
• Administer SOUS and ExpandShare user access.
• Perform other responsibilities as required.

Benefits

• Low-cost medical, dental, and vision coverage for family coverage.
• Paid vacation, sick, and personal time.
• 401(k) with company match.
• Health insurance.
• Pre-tax spending accounts.
• Retirement benefits.
• Paid time off.
• Short-term and long-term disability.
• Employee stock purchase plan.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED