Operations Site Manager - Janitorial

Verde Clean•Jackson, TN

10h•Onsite

About The Position

Verde is seeking an Operations Manager to lead day-to-day service execution and delivery across assigned customer accounts. This role is responsible for ensuring teams have the necessary resources, direction, and support to succeed. The Operations Manager will prioritize work, maintain service standards, develop people, and build strong customer relationships to drive satisfaction and retention. This is a hands-on leadership position requiring a balance of managing people, performance, customers, quality, safety, and operational excellence, all while embodying the 'Verde Vibes' culture. The role emphasizes a commitment to teamwork, accountability, and excellence, guided by core values of Safety, Sustainability, Social Impact, and Awesomeness.

Requirements

Minimum of 2 years of progressive operations experience, preferably in janitorial, facilities, or service industries.
Minimum of 2 years of supervisory experience managing direct reports.
Strong organizational, problem-solving, and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective communication and customer service skills.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
Bilingual proficiency in English and Spanish is required, including reading, writing, and speaking.

Responsibilities

Identify, address, and mitigate safety hazards and potential risks across assigned sites.
Conduct regular safety inspections and risk assessments and implement corrective actions.
Investigate incidents, accidents, and near-misses, ensuring timely documentation and follow-up.
Promote a culture of safety through training, awareness, communication, and accountability.
Ensure proper use of and compliance with Personal Protective Equipment (PPE) requirements.
Maintain working knowledge of tools, equipment, and materials used within the janitorial industry.
Support and promote environmentally responsible cleaning practices.
Educate employees and stakeholders on sustainability initiatives and best practices.
Partner with vendors to encourage eco-friendly products and services.
Identify opportunities to improve operational efficiency while reducing environmental impact.
Maintain knowledge of green-cleaning standards, products, and methods.
Foster a positive, inclusive, and respectful work environment.
Encourage team participation in community and volunteer initiatives.
Model Verde's Mission, Vision, and Core Values in daily operations.
Promote diversity, equity, and inclusion across teams.
Deliver exceptional customer service by responding promptly to client needs, concerns, and service requests.
Ensure timely resolution of issues through clear communication and follow-through.
Coordinate daily operations by scheduling work, assigning tasks, and setting priorities.
Supervise and support team members to ensure performance expectations are met.
Monitor service quality and ensure work aligns with the scope of work and Verde standards.
Support employee engagement through recognition, teamwork, and collaboration.
Perform additional duties as assigned to support site operations and company objectives.