Operations Manager - Janitorial

Verde Clean•Lebanon, IN

5d•$80,000 - $90,000•Onsite

About The Position

Verde is seeking an Operations Manager to lead day-to-day operations for assigned customer accounts and locations. This role involves leading and developing operational teams, ensuring high-quality service delivery, and acting as the operational connection between site teams, customers, and Account Directors. The position requires a hands-on approach to problem-solving, coaching, and relationship building, with a focus on balancing people, performance, quality, safety, customer satisfaction, and financial results. Verde emphasizes a culture of teamwork, accountability, and excellence, known as 'Verde Vibes', with a strong commitment to sustainability, safety, social impact, and customer satisfaction.

Requirements

Associate's degree in Business or a related field, or an equivalent combination of education and experience.
3–5 years of progressive operations experience in janitorial, facilities, environmental services, manufacturing support, or a related industry.
2–3 years of leadership or supervisory experience.
Experience managing multiple locations, customer accounts, or operational teams.
Working knowledge of workforce planning, labor utilization, quality management, and operating expense control.
Ability to analyze performance metrics and turn information into action.
Ability to interpret and apply company policies, customer requirements, and safety procedures.
Strong leadership, decision-making, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Strong customer service and relationship-building skills.
Constantly: Hear and speak to communicate with employees and customers, including in noisy environments and during emergencies.
Frequently: Stand and walk during site visits and inspections.
Frequently: Sit and use computers, phones, and mobile devices.
Frequently: Use vision to identify quality issues, safety hazards, and chemical labeling.
Occasionally: Climb stairs, bend, stoop, kneel, and reach to inspect facility areas.
Occasionally: Push or pull carts and equipment.
Occasionally: Lift and carry up to 25 pounds.
Valid driver's license and acceptable driving record required.
Schedule may include early mornings, evenings, weekends, and on-call response to operational or safety issues.

Nice To Haves

Bachelor's degree in Business Administration, Operations Management, Facilities Management, Environmental Services, or a related field.
Experience in GMP, pharmaceutical, biotechnology, healthcare, life sciences, or other highly regulated environments.
Bilingual English/Spanish skills, including reading, writing, and speaking.
Experience supporting audits, inspections, regulatory compliance, and safety programs.
Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
Experience with workforce management, scheduling, reporting, or electronic performance management systems.

Responsibilities

Oversee daily operations and service delivery across assigned accounts and locations.
Lead teams to consistently meet Verde's service, quality, safety, and customer expectations.
Serve as the primary operational contact for assigned customers.
Build trusted relationships with customers and respond quickly to operational needs.
Support customer audits, assessments, business reviews, and operational inspections.
Make informed day-to-day decisions within company policies and delegated authority.
Escalate significant financial, personnel, customer, safety, quality, and compliance matters when needed.
Lead, coach, develop, and hold supervisors and operational team members accountable.
Build teams where people feel supported, respected, challenged, and empowered to succeed.
Manage staffing, scheduling, labor allocation, and workforce needs.
Develop future leaders and create opportunities for team members to grow.
Foster accountability, teamwork, engagement, and retention.
Model Verde's Core Values in every interaction.
Manage labor, supplies, equipment, and operating expenses within budget.
Monitor productivity, overtime, labor utilization, and resource allocation.
Identify opportunities to improve efficiency without compromising service or quality.
Use operational data and performance metrics to guide decisions.
Partner with leadership to address financial opportunities and challenges.
Monitor service quality, inspections, documentation, and operational compliance.
Identify service gaps, risks, and opportunities before they become bigger problems.
Ensure corrective actions are completed effectively and on time.
Review performance metrics, customer feedback, and trends to improve results.
Implement process improvements and share successful practices across locations.
Support the rollout of new programs, processes, technologies, and operational initiatives.
Ensure compliance with Verde, customer, and regulatory safety requirements.
Conduct site visits, safety inspections, and risk assessments.
Identify hazards and make sure corrective actions are completed.
Support timely reporting and investigation of accidents, incidents, and near-misses.
Partner with EHS and site leadership to reduce operational risk.
Reinforce proper PPE use, safe work practices, chemical handling, and equipment requirements.
Support emergency preparedness, drills, and incident response.
Encourage employees to participate in safety programs and report hazards and good catches.
Build a culture where supervisors and team members take ownership of safety.
Exercise stop-work authority when an immediate safety risk is identified.
Champion environmentally responsible cleaning practices.
Promote practices that support healthy indoor air quality.
Train and coach supervisors and employees on green-cleaning practices.
Support customer-specific sustainability and environmental initiatives.
Identify opportunities to reduce waste, water, and chemical use.
Maintain working knowledge of green-cleaning standards and certifications.
Help teams understand how their everyday decisions contribute to a more sustainable operation.
Model Verde's Mission, Vision, and Core Values every day.
Create a positive, inclusive, and respectful workplace where people feel they belong.
Treat employees fairly and consistently.
Encourage team participation in community engagement and volunteer opportunities.
Support professional development and career growth.
Help create an environment where people can rise, thrive, and contribute.
Perform additional duties as needed to support our customers, teams, and company goals.