Operations Service Technician I

Lumos•High Point, NC

12d•Hybrid

About The Position

Lumos is hiring an Operations Service Technician I to install, test, maintain, and troubleshoot connectivity services and equipment in homes and businesses. The role includes setting up fiber facilities, including Multi-Ports, removing company-owned ONTs as needed, and provisioning, testing, maintaining, and troubleshooting GPON/PON, routers, switches, DSL equipment, and other equipment. The technician also installs cross-connects at cross-connect and LCC cabinets for fiber circuits. The position works onsite with customers and collaborates with the Service Operations Center (SOC). It is described as hybrid, with dispatches to customer sites according to the daily schedule. Training may cover Zhone, SmartRG, AirTies, cabling and testing, Light Level Meter operation, and other relevant topics. Lumos is building a 100% fiber-optic network and describes its joint venture with T-Mobile, T-Fiber, as working toward connecting 12 to 15 million homes by 2030. The company emphasizes ownership, collaboration, curiosity, and solutions-oriented work.

Requirements

No related experience required; 0+ years of related experience stated.
High school diploma or equivalent required.
Valid, fully unencumbered driver's license required.
Must reside within 30 minutes of the normal reporting location, including home-based work locations.
Experience interacting directly with customers to troubleshoot and resolve issues.
Experience using MS Office Suite.
Available for various schedules, including weekends, holidays, overtime, and on-call duties as needed.
Strong verbal and written communication skills.
Safe driving record.
Ability to understand and use technical documentation.
Detail-oriented and quality-driven, with a commitment to accuracy and thoroughness, seeking and applying feedback for continuous improvement, and monitoring work to uphold and enhance quality standards.
Ability to climb utility poles where applicable and work at heights.
Ability to use handle extension and stepladders as required.
Ability to work in attics, crawl spaces, and confined areas.
Ability to lift and transport 50 pounds over a distance of 50 feet.
Near-constant use of sight, speech, hearing, comprehension, and reasoning.
Applicants must be at least 18 years old at the time of application.

Nice To Haves

Fiber or telecommunications industry experience preferred.

Responsibilities

Install and troubleshoot basic Voice, Data, and Video services on fiber networks.
Perform computer data entry, including updating trouble tickets, processing orders, completing timesheets, provisioning systems and equipment, and updating internet service.
Provision and configure Wi-Fi, including SSID settings, guest network access, and wireless firewall options.
Troubleshoot and resolve wireless connectivity issues.
Install and troubleshoot customer on-premise equipment, such as residential gateways, routers, switches, security systems, and station wiring.
Install and troubleshoot circuits, including Voice and Broadband circuits.
Install, test, and maintain services and equipment in homes and businesses.
Set up fiber facilities, including Multi-Ports, and remove company-owned ONTs as needed.
Provision, test, maintain, and troubleshoot GPON/PON, routers, switches, DSL equipment, and other equipment.
Install cross-connects at cross-connect and LCC cabinets for fiber circuits.
Work with customers onsite and collaborate with the Service Operations Center (SOC).
Perform other duties as assigned, including departmental and cross-functional projects.

Benefits

Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid time off and paid holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support.
401(k) plan with up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in service areas.
Discounts on T-Mobile wireless service and select features for lines.