Operations Senior Specialist II - Capital Market Registration

JPMorgan Chase & Co. • Jacksonville, FL

10h

About The Position

As an Operations Senior Specialist II on the Capital Market Registration team, you will ensure pricing and loan maintenance updates are completed accurately and within established service timelines so customers receive timely, accurate transaction confirmations. You will manage daily pricing requests from internal and external partners, input and validate loan data in the loan origination system, and complete required reporting. You will troubleshoot issues as they arise, escalate when needed, and apply controls to help manage pricing and hedging risk. You will communicate directly with partners, including through phone-based support, providing prompt and accurate responses.

The role supports home lending channels and requires developing expertise in pricing maintenance, process controls, and operational risk awareness. You will collaborate with downstream stakeholders so pricing changes flow correctly to position and risk processes, while adapting to changing requirements, controls, and process guidance.

Requirements

• Experience providing customer service support in a phone-based and contact-center environment.
• Experience entering and validating data in an operational system, such as a loan origination or servicing platform.
• Demonstrated attention to detail and ability to maintain accuracy across high-volume, time-sensitive work.
• Ability to communicate clearly and professionally with internal and external partners.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to identify process exceptions and follow escalation procedures when needed.
• Ability to follow documented procedures and apply controls to reduce operational risk.
• Knowledge of loan origination lifecycle concepts.
• Proficiency with standard productivity tools, including email, spreadsheets, and workflow or queue tools.

Nice To Haves

• Experience supporting home lending pricing and/or rate lock maintenance work.
• Experience handling pricing exceptions and applying product or program guidelines.
• Bachelor’s degree in finance, business, or a related field.

Responsibilities

• Review and respond to daily pricing and loan maintenance inquiries from home lending partners.
• Process pricing maintenance changes, including extensions, relocks, renegotiations, and product or rate updates.
• Update and validate loan data in the loan origination system with a high degree of accuracy.
• Manage work queues to meet established service timelines and same-day completion expectations.
• Provide professional customer service by handling inbound calls and written requests.
• Follow required internal procedures and applicable external regulations while completing transactions.
• Produce and reconcile assigned daily reports and ensure data completeness and accuracy.
• Identify, investigate, and resolve issues and errors; escalate items requiring additional review.
• Partner with downstream stakeholders to help ensure pricing changes flow correctly to position and risk processes.
• Adapt to frequent changes in requirements, controls, and process guidance.
• Support multiple home lending channels, including consumer and correspondent workflows.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in the form of cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed