Operations Senior Analyst - EviCore - Remote

Cigna Healthcare•Tennessee Work at Home, TN

1d•$54,100 - $90,100•Remote

About The Position

EviCore is currently hiring for an Operations Senior Analyst. The Operations Senior Analyst leads and provides subject matter expertise in collaboration with client services, claims, implementations, clinical, non-clinical, and IT organizations to manage new and existing workflows. Monitors overall operations including review of internal reports and ad-hoc data analysis associated with operational workflows. Identifies ways to improve or enhance operational performance.

Requirements

Experience gathering, documenting, and communicating business and functional requirements
Ability to effectively communicate with both technical and business stakeholders
Strong analytical, critical thinking, and problem-solving skills with the ability to evaluate business needs and recommend solutions
Must have proficiency with MS Word, Excel and MS PowerPoint
Basic experience writing and modifying SQL queries for troubleshooting, research, and analysis
Ability to manage multiple priorities independently in a fast-paced environment
Ability to learn new systems and technologies quickly
Strong organization and prioritization skills
Experience identifying process improvement opportunities and documenting workflow enhancements

Nice To Haves

Familiarity with Jira, Azure DevOps, ServiceNow, or similar work management tools
Experience supporting client implementations or large operational initiatives
Experience with User Acceptance Testing (UAT) and regression testing
Experience supporting operational platforms, application enhancements, system implementations, and technology-enabled business processes
Knowledge of Lean, Six Sigma, or continuous improvement methodologies
Familiarity with Microsoft Visio

Responsibilities

Has proficient working knowledge of business operations
Has understanding of utilization management, claims operations, IT operations, and call center operations
Develops subject matter expertise in the technical and operational aspects of the company
Collaborate with business and technical partners to gather, evaluate, document, and communicate business and functional requirements
Provides subject matter expertise during the implementation of new clients by integrating workflows into current operations
Assists with functionality and regression testing for program specific enhancements, implementations and code
Provides operational expertise to client services and client operations managers in research and resolution of issues and requests
Research and triage production issues, performs root cause analysis, and recommends corrective actions and process improvements
Build presentations and completes analyses to assist the program lead in communications to senior management
Researches, designs, develops and maintains new projects and business solutions
Translates business requests into system rules; evaluates existing functionality for operational efficiencies and maintains historical record of system development
Documents and maintains business workflows and requirements, or supports central teams that manage these functions
Coordinates with key leaders and cross-functional stakeholders to execute projects and implementation activities
Assists in preparing internal and external training and direction for clinical and non-clinical staff
Supports the development of key performance metric portfolios as it relates to projects and major company initiatives to include metric development, dashboards, and valuation support