Operations Security Liaison Assistant (SDA)

King County•Seattle, WA

8d•Onsite

About The Position

Metro Transit’s Safety, Security, and Quality Assurance (SSQA) Division is hiring multiple entry-level safety professionals for Special Duty Assignment (SDA) positions supporting Bus Operations. Operations Security Liaison Assistants help protect transit employees and riders by answering safety and security questions, providing on-site support at operating bases, and retrieving and processing bus video requested by internal departments, law enforcement, and external partners. The role also involves work with base security committees, support for employee reporting in Origami, and facilitation of After Action Reviews. The work supports customer service, transit safety and security, and risk mitigation for King County. The positions report to the SSQA Transit Safety & Security Superintendent. The recruitment is internal and open only to eligible current Career Service employees represented by ATU 587 who meet the stated qualifications. Three immediate SDA vacancies are available for up to 12 months. The recruitment may also be used to create an eligibility list for future vacancies. Placement requires approval from the employee’s current Supervisor, Chief, or Manager and depends on Metro Transit’s business needs. The role is non-exempt and eligible for overtime. Employees work 40 hours per week on a flexible schedule approved by their immediate supervisor. Typical hours are between 4:00 a.m. and 6:00 p.m., Monday through Friday, but employees must be available for altered schedules, including swing and graveyard shifts, and on-call duties when needed. Extended hours, weekends, and holidays may be required. Work is generally performed onsite at Bus Operations bases and may take place at other Metro bases or locations throughout the King County Metro Transit service area. Applicants must be current career service ATU 587 members with at least three years of full-time Operator experience at King County Metro Transit, an exemplary attendance record, an unrestricted Washington Class B commercial driver's license with passenger endorsement and no air-brake restriction, and a current CDL medical examiner’s card. They must understand the bus operating environment and coach operations, and have functional Windows and Microsoft Office knowledge. Candidates must pass the King County Work Record Review and meet the stated driver’s abstract and other pre-employment requirements. A Washington State driver’s license is required within 30 days of hire.

Requirements

Be a current King County career service employee represented by the ATU 587 bargaining unit.
Have at least three years of full-time Operator experience with King County Metro Transit; part-time Operator experience does not count.
Have an exemplary attendance record demonstrating reliability and punctuality.
Possess a current, unrestricted Washington Commercial Driver’s License, Class B, with passenger endorsement and air brake restriction removed.
Possess a current CDL Medical Examiner’s card.
Have knowledge of the bus operating environment and buses.
Know coach operations, including activating equipment and relocating coaches in emergencies as needed.
Demonstrate strong attention to detail and ability to ensure accuracy and completeness.
Have functional knowledge of Windows-based computers and Microsoft Office Suite applications.
Be willing to work flexible shift times, occasional on-call duties, and altered schedules as needed.
Pass the King County Work Record Review during recruitment and at the time of appointment.
Meet the applicable driver’s abstract review requirements and obtain a Washington State driver’s license within 30 days of hire.
Obtain approval from the current Supervisor, Chief, or Manager to accept the Special Duty Assignment.

Nice To Haves

Proficiency in Microsoft Office Suite, including Word, Outlook, Excel, and related applications.
Understanding of chain-of-custody procedures and ability to follow established protocols.
Familiarity with Metro and ATU 587 agreements governing appropriate and lawful use of video surveillance.
Technical expertise in video surveillance systems, including retrieval, processing, and secure handling of video data.
Knowledge of Metro fleet operations, including fleet management, vehicle deployment, and hosteling procedures.
Strong troubleshooting abilities and resourceful problem-solving in technical and operational contexts.
High emotional intelligence and interpersonal skills, a collaborative mindset, and ability to work effectively with cross-functional teams.
Knowledge, experience, or strong interest in Bus Operations and Maintenance, Customer Service, or Transportation Safety and Security.

Responsibilities

Retrieve and process video footage from coach surveillance systems, coordinating with relevant groups on safety and security topics.
Serve as the primary liaison at operating bases for transit employee safety and security concerns.
Use Metro’s Origami safety data management system to enter and review safety and security reports.
Support the investigation and analysis of safety and security incidents.
Participate in safety and security meetings to identify hazards and plan corrective actions.
Monitor work sites and develop risk mitigation strategies.
Recommend appropriate tools and training to employees.
Ensure safety and security promotional materials are current.
Monitor organizational activities for compliance with relevant regulations and best practices.
Collaborate with base security committees, assist employees with reporting in Origami, and facilitate After Action Reviews.
Perform other duties as assigned.