OPERATIONS REVIEW SPECIALIST - 60062144
About The Position
This is a highly responsible administrative and professional position in the Northwest Region, providing advanced consultation, technical assistance, and quality improvement functions for the Child Protective Investigations program. The position participates in quality improvement through on-site visits, file reviews, and analysis of statistical reports, and provides consultation to management and direct service staff to support compliance with statewide policies, procedures, guidelines, and legislation. The specialist reviews and analyzes Child Protective Investigation data, monitors case activity and program indicators, supports Tier I and quarterly CPI reviews, and follows up on corrective actions. The role also participates in Red Flag/High Risk Reviews, maintains tracking logs, and trains new staff on district review processes and procedures. The position serves as the official Single Point of Contact for coordinating auxiliary aids and services for people who are deaf or hard of hearing. It records and evaluates service effectiveness, assists with concerns or complaints about effective communication, coordinates with ADA/Section 504 personnel, and reports service data and resource or training needs.
Responsibilities
- Conduct on-site visits, file reviews, and evaluations of statistical reports as part of the Child Protective Investigations quality improvement process.
- Provide technical assistance and consultation to management and direct service staff on Child Protective Investigations.
- Help ensure compliance with statewide policies, procedures, guidelines, and legislation.
- Participate in statewide meetings and conference calls concerning Protective Investigations initiatives.
- Coordinate or conduct procedural training related to closed Protective Investigations.
- Review the FPSS/CSA system for risk assessment, investigative findings, case recording, procedural documentation, required time frames, and service provision or referrals.
- Use online reports to monitor activity and develop corrective action when needed.
- Attend CPI case review staffing as requested by CPT or CPT/CPIS.
- Review and analyze Child Protective Investigation data regularly, and prepare and distribute daily backlog reports and weekly leaderboards on CPI key indicators.
- Assist operations with Tier I reviews, prepare summary reports, and track responses when additional actions are needed.
- Participate in quarterly CPI reviews with the QM unit and follow up on recommended corrective actions.
- Participate in Red Flag/High Risk Reviews as requested by operations, maintain a tracking log, and follow up on concerns identified during reviews or staffing.
- Train new staff on district processes and procedures for Red Flag/High Risk Reviews.
- Serve as the official Single Point of Contact coordinating auxiliary aids and services for deaf or hard-of-hearing customers and companions.
- Collect customer feedback on the effectiveness and appropriateness of auxiliary aids or services and interpreter performance.
- Maintain records of auxiliary aids and services provided.
- Complete the Self-Assessment Tool evaluating DCF's performance in providing auxiliary aids and services and identifying ways to improve service provision.
- Assist designated DCF personnel with concerns, grievances, or complaints about effective communication, seeking resolution as soon as reasonably possible while the customer or companion is at a DCF Direct Service Facility.
- Communicate with ADA/Section 504 Coordinators about services for deaf or hard-of-hearing customers or companions and provide meeting summaries to the Independent Consultant.
- Manage service records and report data and resource or training needs to the designated ADA/Section 504 Coordinator (Civil Rights Officer).
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
