Operations Resident

MAS Event and Design LLC

11d•Remote

About The Position

The MAS Residency program is a 20-week program designed to provide participants with a deep dive into the experiential marketing industry. Residents will have the opportunity to hone their skills, uncover new interests, collaborate with experts, forge professional connections, and contribute to the agency's perspective, resulting in substantial portfolio work. This role specifically focuses on supporting the Operations team in an exceptionally organized and detail-oriented manner, learning the systems and processes that keep a fast-moving experiential agency running. The Operations Resident will gain hands-on exposure to tasks that keep people, projects, and information moving, including onboarding, freelancer contracting, vendor research, documentation, internal initiatives, and process improvement.

Requirements

A drive to soak up industry knowledge, ask questions, and be proactive in every task you take on.
An interest in business administration, live events, and the operational work that supports agency teams.
High attention to detail and a natural instinct for keeping information organized.
Comfort learning and navigating new digital tools and platforms.
Familiarity with Google Workspace (including Slides, Sheets, Docs, and Drive).
Clear and confident written and verbal skills, across drafting emails, participating in video calls, messaging the team, and more.
Solid time-management and basic project-management abilities to help keep fast-moving projects on track.
Strong research skills and the ability to organize information into clear, useful takeaways.
A collaborative attitude amid shifting timelines and priorities.
Professionalism and discretion when working with sensitive employee, freelancer, vendor, or business information.
Access to a personal laptop for the duration of the 20-week program.

Responsibilities

Participate in a special capstone project with fellow residents that will result in a one-of-a-kind portfolio piece.
Work closely with your Operations mentor to tackle project tasks and learn how Operations supports MAS employees, freelancers, production teams, and agency-wide initiatives.
Assist with new-hire onboarding by helping schedule sessions, organize training materials, and track required steps.
Support the administrative side of freelancer contracting by helping gather information, maintain documentation, update trackers, and learn how Salesforce is used throughout the process.
Assist with freelancer credit-card assignments and related administrative support.
Research potential vendors and organize findings to support future production and agency needs.
Help maintain clear documentation for vendor management, onboarding, contracting, and other Operations processes.
Support process-improvement work by gathering information, organizing team feedback, documenting next steps, and helping identify operational gaps.
Assist with internal projects that support team culture, including agency swag, social initiatives, and the annual company offsite.
Help organize training resources and process documentation used by full-time employees and freelancers.
Keep the team inspired by sharing useful tools, emerging platforms, and ideas that could improve how work gets done.
Act as an engaged team member who contributes to MAS’s culture, perspective, and growth.