Director of Operations Resident

Dr. Richard Izquierdo Health & Science Charter School•New York, NY

2d•$85,000 - $95,000•Onsite

About The Position

The Director of Operations Resident is an opportunity to learn and train in the role before ultimately becoming responsible for the oversight and high functioning of the operations department for the school in the 27-28 school year. The Director of Operations Resident will assist with and then eventually become fully responsible for overseeing enrollment, PowerSchool, and all registration/family orientation events. Additionally, the Director of Operations Resident will provide administrative and operational support for the daily operations responsibilities listed below. The goal is for the person in this role to take the full Director of Operations role by July 1, 2027.

Requirements

Bachelor’s Degree required
Fluency in Spanish required
At least 5 years of professional operations experience, preferably in a NYC charter school setting
Proficiency in Google Suite, ATS and PowerSchool required

Responsibilities

Oversees key processes related to state and federal reporting including annual reporting to the authorizer, BOCES, Per Pupil, FAMIS
Manages and improves the enrollment process throughout the school year, ensuring students are onboarded properly, all documents are collected and student files are in compliance with state requirements
Manages the semi-monthly Per Pupil billing process and coordinate with the SpEd team to ensure accurate FTEs for Gen and SpEd population
Oversees all matters related to facilities and maintenance and liaison relationships with the other schools sharing the building
Collaborates with the Executive Director on annual recruitment plan and executes plan and tracks progress for recruitment goals
Oversees logistics for key school events including holiday celebrations, schoolwide events, parent teacher conference, etc.
Coordinates orders with related parties for general supplies and furniture
Supervises all members of the operations team, including the Family Engagement Coordinator,
Engages in weekly one-on-one meetings with team members and weekly team meetings to monitor and address professional and personal growth, build relationships, and cultivate team culture
Oversees the Operations ticket system through Monday.com and access priority and assign tasks to the team
Manages relationships with outside vendors
Oversees relationships with key stakeholders (families, staff, students, Charter School Office, vendors, organizational partners, and leadership team)
Develops internal processes and leads student recruitment efforts to ensure fiscal solvency of the school
Serves as director overseeing the student enrollment process including application, lottery, waitlist, transfer, withdrawal process, and monitoring of accurate ATS and SIS records
Directs and ensures the student attendance plan, working with school teams and families to increase student attendance
Supervises the entire PowerSchool enrollment process for families, the lottery, all student recruitment events and activities and serves as the main touch point for families and the operations team on all things related to student enrollment
Designs a student recruiting process including outreach and tours for parents
Maintains student enrollment according to the budgeted target, and initiates campaigns to gain more students as needed
Maintains student waiting list according to State law; receives and organizes applications
Directs the transmission of student transfer/withdrawal paperwork to and/or from student’s former or current school
Oversees the upkeep, accuracy and maintenance of all student records - creating a digital library of all current and future students
Supervises the process for updating student information in the areas of academics, personal contact info, health and emergency info, and parental permission, using state required database and school database
Ensures content of student information is accurate and is organized and filed as required by State law
Ensures the team collects and files student records
Supervises the management of tracking attendance and lateness of students
Holds the team accountable for the office being decorated well, clean, appropriate for families to enter and organized for operational efforts
Greets all families and main office guests warmly and prioritize customer service when serving them
Answers calls as they come in, promptly directing calls to the appropriate person, taking a message and/or identifying trends on calls for action steps with the team
Oversees student transportation via bus and other modes of transportation for arrival, dismissal and field trips
Ensures student transportation schedule is aligned with school calendar
Manages daily mode changes for students whose usual mode of transportation is different from usual
Ensures the coordination of logistics for field trips with staff and makes applicable arrangements for meals (cold DOE lunches)
Ensures a full stock of uniforms and school t-shirts and maintains inventory and storage systems through team delegation
Administers annual Parent Survey and attempt highest completion rate as possible, compile statistics and file all surveys in collaboration with the Family Engagement Coordinator
Continuously improves school operations systems and procedures and lead or support with special projects
Designs and creates a consistent system for teacher supply delivery
Maintains accurate and organized inventory of all school supplies, swag and equipment for easy access and usage
Designs and facilitates a facilities maintenance system that allows for quick upkeep and fixes for all classrooms, hallways, office spaces, etc.
Communicates quick building needs to DOO/Custodian on site and set up employee mailboxes, room signs, hallway passes and emergency exit procedures
Maintains system to address facility needs
Manage staff with facility and ordering needs through Monday.com (furniture, books, supplies, records, technology network, computers, copy machines, other assets, phone, etc.)