Operations Research Analyst (Code Compliance - Civil Service)

City of Dallas•Canton, OH

7d•$62,379 - $76,586

About The Position

The Operations Research Analyst provides analytical information to management regarding department procedures, processes, and structure to support organizational improvement. The role evaluates current practices, policies, and programs; researches procedural, financial, and structural barriers; and recommends strategies for improving or redesigning department operations. It also assesses the feasibility of fiscal and program restructuring and develops recommendations for senior management. The analyst supports effective and efficient service delivery by examining how services flow and how program components relate. The role analyzes client requests, helps clients obtain and interpret information from the City's core data source, and uses statistical programming and software to summarize data and create reports or visual representations. The analyst also serves as an analytical expert on special projects, assists management with research and presentations, and develops knowledge of updated software, programs, and tools.

Requirements

Bachelor's degree in any field.
Three years of professional-level operational analysis experience involving data collection and analysis, evaluation of program or process effectiveness, and identification of improvement areas or existing barriers.
Knowledge or training in data analysis, data modeling, dimensional modeling, and data warehouse concepts.
Thorough knowledge of project management principles.
Knowledge of research methodology and statistical analysis.
Technical knowledge of the project's subject matter sufficient to operationalize complex project activities.
Ability to manage unit or program activities.
Ability to communicate information through concise reports.
Effective verbal and written communication skills.
Ability to establish and maintain strong working relationships.
Equivalent qualifications accepted: high school diploma or GED plus seven years of required experience; associate degree in any field plus five years of required experience; or master's degree or higher in any field plus one year of required experience.

Responsibilities

Provide management with analytical information about department procedures, processes, and structure to support organizational improvement.
Evaluate current practices, policies, and programs and identify opportunities to improve department processes, procedures, and structure.
Research and analyze procedural, financial, and structural barriers; recommend restructuring or redesign strategies based on findings.
Assess the desirability and feasibility of fiscal and program restructuring and develop or direct recommendations for senior management.
Analyze service-delivery flows and the interrelationships among program components to support effective and efficient departmental delivery.
Analyze client requests and provide guidance and technical assistance in obtaining accurate information from the City's core data source.
Counsel clients on interpreting and summarizing statistical results.
Perform statistical programming using statistical software packages to summarize data and create reports or visual representations.
Serve as an analytical expert on special projects assigned by management.
Assist management with research, data analysis, and drafting presentations.
Participate in professional development and educational conferences and learn updated software, programs, and tools.
Perform other work as needed or assigned.