Operations Representative ￢ﾀﾓ Greater Cincinnati

OTC • West Chester, OH

23h

About The Position

The Operations Representative supports daily operations for OTC Industrial Technologies in the Greater Cincinnati area. The role manages order exceptions, inventory accuracy, vendor and customer transactions, freight claims, invoices, returns, credits, and warehouse transfers. It also assists with service truck inventory, office supplies, facility maintenance scheduling, customer pickups, and physical inventory audits. The position requires strong organization, attention to detail, customer service, problem-solving, communication, and the ability to work independently and collaboratively. Compensation is $25.00–$29.00 per hour, depending on experience and qualifications.

Requirements

• Degree or equivalent related experience.
• At least 2 years of experience in Operations or a related position.
• Proficiency in MS Office.
• Excellent customer service skills.
• Ability to multitask.
• Excellent verbal and written communication skills.
• Effective problem-solving capabilities and ability to perform root cause analysis.
• A can-do attitude and commitment to doing it right the first time.
• Ability to collaborate productively with associates, customers, and vendors.
• Ability to work independently with minimal supervision.
• Dependability and high motivation.
• Strong organization skills and attention to detail.

Nice To Haves

• Knowledge of SXe (Trend).

Responsibilities

• Review and correct order exceptions daily.
• Review and follow up on picked tickets weekly.
• Resolve cycle count issues as needed and manage inventory to maintain 98% accuracy.
• Follow up on vendor returns monthly; review and process vendor returns.
• Assist in resolving shipment discrepancies.
• Review and close customer orders daily, adding freight when applicable and maintaining freight flags.
• Enter, submit, and process freight claims as necessary.
• Review, approve, and code vendor invoices in DataServ.
• Review and process service parts audits.
• Conduct quarterly service truck inventory audits.
• Review and process customer returns, credits, and corrections as necessary.
• Set up new vendor accounts for the division as necessary.
• Replenish truck stock inventory as necessary.
• Maintain and order office supplies.
• Assist with scheduling facility maintenance as needed.
• Assist with customer will-call and pickup orders as needed.
• Review, follow up on, and correct vendor invoice discrepancies as needed.
• Review, follow up on, and assist with resolving customer disputes.
• Routinely review direct order and nonstock inventory reports and take appropriate action.
• Review, follow up on, and invoice orders at month end.
• Lead, organize, and participate in annual physical inventory audits.
• Audit the service staging area monthly for old jobs and double pulls.
• Assist with credit card processing as needed.
• Process warehouse transfers, ensuring tracking and freight are added as needed.
• Perform additional responsibilities as assigned by management.

Benefits

• Medical, dental, and vision coverage.
• Short- and long-term disability coverage.
• Life insurance.
• Wellness discount.
• Stipend for safety shoes and glasses.
• 401(k) savings plan with employer match of 50% on the dollar up to 6%.
• Referral bonuses.
• Relocation assistance.
• Paid time off (PTO).
• Tuition assistance.
• Training programs and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed