Operations & Reporting Analyst

Point C

19h

About The Position

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company. The Operations & Reporting Analyst will provide direct support to clinical operations across financial reporting, operational analytics, and systems administration. This role is critical in maintaining continuity, reducing single-point-of-failure risk, and supporting the transition of offshore cost containment functions. The position will combine administrative coordination with strong analytical and technical capabilities, particularly in reporting tools such as Power BI and Microsoft Office.

Requirements

Bachelor’s degree or equivalent experience
Strong proficiency in Microsoft Office (Excel required; advanced skills preferred)
Experience with Power BI or similar reporting tools
Strong analytical, organizational, and problem-solving skills
Ability to manage multiple priorities and work in a fast-paced environment
High attention to detail and data accuracy

Responsibilities

Support the development, maintenance, and validation of financial and operational reports, including RMN and case management billing, cost-per-case analytics, and routine daily/weekly/monthly reporting in coordination with Reliant
Build and enhance dashboards and reporting solutions in Power BI while ensuring data accuracy through validation, reconciliation, and quality assurance processes
Provide administrative and analytical support for key business processes, including documentation, standardization, and continuous improvement of reporting workflows
Assist in maintaining and enhancing internal systems and platforms, including the authorization platform, by supporting updates, adding functionality, and managing ad hoc business requirements
Partner with internal teams and external stakeholders (including Acuity and Persona) to ensure reporting accuracy, timeliness, and alignment across functions
Support the transition of offshore cost containment functions by documenting workflows, maintaining continuity, and assisting with process integration