Associate Analyst, Operations & Reporting

Ricoh • Brampton, ON

19h

About The Position

Under the supervision of the Service Delivery Manager, the Operations & Reporting Analyst is responsible for developing and maintaining Power BI dashboards, datasets, and reporting tools that support operational performance, KPI tracking, and client-facing analytics. The role also supports key operational tasks including sales order intake, contract maintenance, customized billing, and vendor coordination. This position combines strong analytical/reporting expertise with essential day-to-day operational support to ensure accurate data, streamlined processes, and effective service delivery.

Requirements

• Post-secondary education (Technical Degree, Diploma, or Certificate)
• Minimum 2 years experience in reporting, analytics, operations support, or similar roles
• Strong hands-on experience with Power BI including: Data modeling and relationship design, DAX for measures, logic, and calculated tables, Power Query (M) data transformation, Dataset and dataflow creation and maintenance, On-premise gateway management, Report UI/UX design, drill-through, bookmarks, RLS, and advanced visualization features, Integrating data from Excel, SharePoint, databases, and ERP platforms
• Advanced Excel skills
• Proficiency in MS Office
• Strong communication, documentation, and client-facing presentation skills
• Ability to prioritize tasks effectively in a fast-paced environment
• High attention to detail, strong analytical thinking, and the ability to work independently

Nice To Haves

• Previous administrative and customer service experience is an asset
• Power Query, PivotTables, and VBA/Macros considered an asset
• Visio and SharePoint experience an asset
• Experience with Baan or other ERP systems is an advantage
• General understanding of printing, scanning, and networking technologies

Responsibilities

• Develop, maintain, and enhance Power BI dashboards, reports, KPI scorecards, and visual analytics
• Build and manage datasets, dataflows, and data models using Power Query (M), DAX, and best-practice data modeling techniques
• Ensure reports follow clean UI/UX standards, support drill-through views, and meet business reporting needs
• Manage workspace permissions, scheduled refreshes, and on-premise gateway connections for reliable data availability
• Analyze operational trends and service performance, providing insights to support decision-making and SLA management
• Prepare monthly and quarterly reporting packages and support client review discussions with clear, insight-driven analysis
• Integrate and transform data from ERP systems, Excel, SharePoint, and service platforms to support reporting accuracy
• Support the delivery of Ricoh Managed Document Services in alignment with SLAs, contracts, and Statements of Work
• Act as a liaison between the Managed Services team and cross-functional Ricoh departments
• Assist in creating, improving, and documenting operational and printing support processes
• Monitor SLA compliance, identify optimization opportunities, and support continuous improvement initiatives
• Perform key operational tasks such as sales order processing, contract updates, billing support, and vendor coordination
• Support the Service Delivery Manager with data-driven insights and day-to-day operational activities
• Other duties as assigned

Benefits

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees