Operations & Projects Coordinator
ServiceLink•Irvine, CA
•$17 - $32•Onsite
About The Position
ServiceLink, a leading provider in the mortgage services industry, is seeking an Operations & Projects Coordinator. This role is ideal for a detail-oriented individual with a strong background in the mortgage and/or title industry who enjoys client interaction and is driven to meet tight deadlines and Service Level Agreements (SLAs). This is an opportunity for a career-focused individual to join a growing team.
Requirements
- Bachelor’s degree.
- 5+ years’ experience in default services or related title or mortgage services.
- Practical work experience with internet research, troubleshooting, and multi-tasking.
- Working knowledge of real estate foreclosures, legal publications, postings, and auctions.
- Proven verbal and written communication skills.
- Advanced computer skills and proficiency in Microsoft software products and Visio.
Responsibilities
- Assist with specific Operations processes & Projects under the Agency Sale Team departments.
- Assist with New Orders, Publication, Typesetting, Cancellations, & Sales duties as assigned.
- Assist business unit managers with various projects, both short and long term, including management and tracking.
- Maintain open communication with all levels of staff relative to the project at hand.
- Serve as a contact for client issue escalation, as needed.
- Provide regular verbal and/or written reporting to management on project status, turn times, and challenges.
- Address inquiries and feedback from internal staff and clients professionally and in a timely manner.
- Process and track orders.
- Validate documentation.
- Manage work queues and SLAs.
- Coordinate projects.
- Resolve operational issues.
- Perform all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
