Operations Program Manager III

Hyve Solutions•Olive Branch, MS

About The Position

At Hyve Solutions, the Operations Program Manager III owns end-to-end production execution, aligning customer demand with factory capacity, material availability, and outbound logistics to protect margins and deliver server orders on time. The role serves as a central point of coordination among customers, manufacturing lines, supply-chain partners, and freight teams, turning forecasts into committed shipping schedules, resolving factory-floor obstacles, and ensuring service-level requirements are met. The position reports directly to the Supervisor of Program Management. The role is focused on data-driven planning, rapid issue resolution, profitability, cost coverage for change orders, and customer diversification. It covers mass-production execution, shipping and logistics coordination, customer SLA monitoring, corrective-action tracking, and oversight of customer rework, change orders, and sustaining requests.

Requirements

Bachelor's degree, or an associate's degree plus at least 2 years of related experience, or professional certification plus at least 3 years of directly related experience.
Advanced Microsoft Excel skills, including pivot tables, VLOOKUP, reporting, and data analysis.
Experience using an ERP system and Smartsheets.
Operations management experience within the manufacturing industry.
Knowledge of server products and compute manufacturing.
Effective verbal and written communication skills.
Ability to learn quickly and solve problems innovatively.
Process- and detail-oriented approach.
Ability to work independently and efficiently.
Proactive approach.

Responsibilities

Ensure adherence to committed customer shipping schedules and SLA requirements, with a focus on profitability, increased revenue, and new customer diversification.
Manage mass-production execution activities, including capacity planning, material planning and builds, customer need-by dates, yield goals, and issue resolution or troubleshooting.
Coordinate with customers, manufacturing, and supply chain to establish CTB dates and provide shipping commit schedules based on manufacturing capacity and material availability.
Execute committed shipping schedules by visiting the factory floor to troubleshoot, solve problems, and escalate issues to cross-functional team leaders.
Coordinate customer shipping requirements with the Hyve Traffic Team and freight forwarders, including truck size, white-glove services, security requirements, air shipping, and delivery windows.
Monitor customer SLA requirements, including PO-to-RTS cycle times; identify causes of delay; and ensure root causes and corrective actions are tracked and implemented with Hyve teams or customers.
Work with manufacturing to ensure committed cycle times are met.
Track customer rework and change-order requests and ensure cost coverage before MCOs are generated.
Track customer sustaining requests, such as Sustaining RDT and ACC/ACP qualification, and ensure cost coverage before work orders are generated.