Operations Program Director

Sevita•Owings Mills, MD

About The Position

The Operations Program Director oversees the daily operations of an Adult Day Health Program and ensures high-quality medical, social, nutritional, and recreational services for participants. The role includes managing program policies, goals, fiscal administration, staff, contracted service providers, outreach, regulatory compliance, participant admissions, and transportation. The director also supports participant-centered care and oversees safety procedures and emergency evacuation plans. Russian language skills are a plus but are not required.

Requirements

Bachelor’s degree, preferably in Health and Human Services or a related field.
At least one year of experience working with adults with impairments.
Ability to work effectively as part of a multidisciplinary team.
Strong leadership skills, including the ability to motivate staff and drive results.
Valid driver’s license, car registration, and auto insurance.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
Professional, compassionate, and dependable work ethic.

Nice To Haves

Russian language skills are a plus but not required.
Three years of managerial or supervisory experience preferred.

Responsibilities

Plan, implement, and evaluate program policies and procedures, including assisting with development of medical day center policies as needed.
Establish short- and long-term program goals and manage fiscal administration.
Build and maintain collaborative relationships to ensure members and their families receive appropriate support services.
Oversee staff performance evaluations, training, orientation, payroll, and attendance.
Provide recommendations regarding hiring, transfers, promotions, and compensation changes.
Coordinate and collaborate with contracted service providers to achieve program objectives.
Develop and implement outreach and marketing strategies, and evaluate program success in meeting stakeholder needs.
Ensure compliance with standards set by the Department of Health and Human Services and other regulatory agencies.
Monitor state regulations and ensure required documentation and paperwork are maintained.
Ensure staff integrate participants’ age and individual needs into assessment, planning, implementation, and evaluation of care.
Conduct chart audits as needed and oversee program safety procedures and emergency evacuation plans.
Manage and coordinate participant admissions and transportation services.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan with discretionary company match
Paid Time Off (PTO) beginning on the first day
Paid holidays for full-time employees
Employee referral program with rewards for qualified referrals
Employee discounts through Perks at Work
Ongoing professional development, training, and continuing education opportunities
Supportive and collaborative work environment