Operations Program Associate

Weight Watchers•United States - New York, NY

6d•$70,000 - $80,000•Hybrid

About The Position

The Operations Program Associate oversees partner programs, including cross-functional implementations, system integrations, operational solutions, and post-launch services. The role serves as a central liaison between partners, technical teams, operations, marketing, leadership, and other matrix partners to coordinate timelines, manage deliverables, and drive initiatives from initiation through completion. Ongoing operational management after implementation is also an essential part of the position. The ideal candidate brings a strong external-facing presence and implementation management skills, along with experience coordinating technical integrations, partner onboarding, and operational execution in a fast-paced environment. WeightWatchers for Business delivers WeightWatchers programs to employers and health plans, supported by its app, coaching, technology integrations, reporting, and marketing support. The position is hybrid and eligible for a comprehensive benefits package and annual bonus program.

Requirements

3–5+ years of experience in project management, implementation, integrations, or operations.
Experience managing client implementations and system integrations.
Strong understanding of project management methodologies and lifecycle management.
Excellent organizational, analytical, and communication skills.
Ability to manage competing priorities in a fast-paced environment.

Nice To Haves

Bachelor’s degree in Business, Information Systems, Operations, or a related field preferred.
Experience with CRM, ERP, or project management platforms such as HubSpot, Jira, or Smartsheet.
Familiarity with APIs, data mapping, EDI, or system connectivity concepts.

Responsibilities

Lead multiple internal and external implementations from planning through execution and post-launch support.
Develop execution plans, timelines, milestones, and implementation strategies.
Monitor implementation progress, risks, dependencies, and deliverables.
Facilitate implementation meetings and provide regular status updates to stakeholders.
Ensure implementations are completed on time, within scope, and aligned with business objectives.
Coordinate system integrations among clients or partners, vendors, and internal platforms.
Serve as the primary point of contact for integration-related communication internally and externally.
Gather and document business and technical requirements where appropriate.
Collaborate with technical teams on data mapping, testing, troubleshooting, and deployment.
Create client and member use cases to support and test integration models.
Build and maintain strong relationships with clients, partners, and internal stakeholders.
Manage implementation expectations and communicate project updates proactively.
Partner with Commercial, Operations, Product, IT, Finance, Marketing, Customer Success, and other matrix teams.
Address operational escalations and drive issue resolution.
Identify opportunities to improve workflows, implementation processes, and communication.
Create and maintain SOPs, initiative documentation, and integration guides.
Support operational scalability through process standardization.
Track KPIs related to project delivery, client satisfaction, and integration performance.