Operations Production Senior Coordinator- Hybrid

Capital One • Richmond, VA

1d • Hybrid

About The Position

As an Ops Production Senior Coordinator for the Legal Intake Fulfillment and Escalations (LIFE) team, you will work to deliver flawless execution when intaking and processing legal orders from numerous channels. You will be responsible for opening, staging, scanning and uploading various types of legal orders (levy, garnishment, and restraint legal orders), handling escalated cases, and internal QA. The role requires attention to detail, problem solving skills, and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments, customers, and outside agencies).

Requirements

• High School Diploma, GED or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year experience working in the Financial Industry
• At least 1 year of experience using Google Suite or Microsoft Office

Nice To Haves

• At least 4 years of Customer Service or Call Center experience
• At least 2 years experience in the Financial Industry
• At least 1 year of Bank Operations Experience
• At least 6 months of experience reviewing legal documents

Responsibilities

• Manage, sort, and prepare incoming legal orders for uploading to legal module system
• Monitor and manage the special processing mailbox, CSC management system and Omnibus.
• Partner with Levies & Garnishment Processors to escalate, identify trends and track volume
• Utilizes problem solving skills to resolve unidentified legal orders and identify process improvements
• Ability to manage multiple tasks appropriately prioritize workflow and get the job done in an efficient manner
• Participate and actively engage in personal & team development
• Ability to handle other duties as assigned by management and work in a fast-paced environment
• Ability to work extended hours as necessary to meet deadlines & team goals
• Work collaboratively and independently
• Exhibits professionalism with associates at all levels and external contacts
• Excellent organizational skills, time management skills, and attention to detail is a must
• Will include working onsite to receive and batch incoming mail

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees