Operations Processor- Imaging

U.S. Bank • Fargo, ND

2d • $20 - $20

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This is a cross-functional position that provides production support to the imaging department. Primary responsibility will be scanning and indexing customer service and case processing documents and handling faxes. This position provides plenty of variety and will be cross trained in other functions of the department. It is important that this role be filled by a team player with strong 10 key skills. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. The positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions. Lability to lift up to 25 Lbs. is required.

Requirements

• High school diploma or equivalent
• One to two years or more of related work experience
• Ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.
• Lability to lift up to 25 Lbs.

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Responsibilities

• scanning and indexing customer service and case processing documents
• handling faxes
• payment transactions or claim processing
• data entry
• archiving
• researching
• troubleshooting
• vendor/client interaction
• Researches exceptions and escalate issues to management as appropriate.
• recommend and implement developed processing improvements within production

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees