Technical Processor, Imaging
About The Position
Our industry-leading workforce embraces a collaborative and inclusive culture, delivering outstanding solutions and service. Our Documents Solutions professionals provide printing, receiving, imaging and delivery services that are essential to operational excellence. If you can work quickly and accurately with high quality results on a variety of tasks and projects, we want to hear from you! As a Technical Processor, you'll provide support and training to other processors. This includes examining and evaluating processes to develop or improve workflow or procedures. We'll count on you to research and quality check the work of other processors and resolve customer issues. In addition, you'll perform senior processing functions as needed and serve as a back-up group lead.
Requirements
- High school diploma or equivalent.
- Four years of experience in document capture/imaging.
- In-depth working knowledge of all phases of imaging/document capture processes, terminology and operations.
- Ability to operate various type of imaging equipment including personal computer and related software.
- Ability to build detailed processing instructions and train others.
- Good communication skills for interaction with customers, vendors and team members.
- Organizational skills and attention to detail and ability to maintain confidentiality.
Nice To Haves
- Familiarity with internal processes, products, customers and equipment.
Responsibilities
- Monitors discrepancies, exceptions and quality control processing.
- Communicates with customers to research items, clarify requests, resolve problems and service issues and to ensure proper imaging of documents, policies, legal forms, check handling etc.
- Troubleshoots problems and recommends resolutions relative to the imaging systems.
- Analyzes changes including any recommendations for process improvement.
- Performs necessary audit functions regarding workflow issues.
- Ensures timely and accurate processing of documents and checks while maintaining maximum on-line availability to system users according to the established service level agreements.
- Performs and/or supports all capture functions in a back-up or technical expert role.
- May perform other responsibilities as assigned.
Benefits
- medical/dental/vision
- life insurance
- short and long term disability coverage
- 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- company-paid pension plan
- business casual attire
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
