Operations Processing Supervisor (Transition)

Advisor Group•Atlanta, GA

3d•Hybrid

About The Position

As a Supervisor of Ops Processing, you will supervise a team of Operations Processing Specialists responsible for transitioning business and support hundreds of Financial Professionals across the country, helping to grow and support their firms. The supervisor will be responsible for supporting the Ops Processing team and answering questions related to the common issues, including money movement, account maintenance, new account opening, etc. Our ideal candidate ensures the quality and timeliness in delivery of service. A collaborative and entrepreneurial approach will drive success as you help to resolve complex Financial Professional inquiries on behalf of the team you lead. Your contributions will ensure that our Financial Professionals get best-in-class service in every interaction with Osaic. The ideal Supervisor of Ops Processing must be capable of succeeding in a fast-paced team environment and possess a passion for elevating the advisor’s experience. This position’s primary objective is to manage a group of individual processors who are responsible for the transition processing of new Financial Professionals to Osaic.

Requirements

Minimum 5 years support experience or relevant experience with other firms
Extensive experience and comfort level with engaging and supporting the needs of high producing Financial Professionals
Exceptional oral and written communication skills with a strong attention to detail
Ability to display relentless poise in a fast/high pressure and demanding environment with a heightened level of advisor dedication
Outstanding professional presence and positive customer service attitude
Working knowledge of Margin Calls, Cash Dues, Reorganization inquiries, restricted stock, and pending papers transactions
Strong interaction with clearing firms and external vendors on routine brokerage and non-brokerage account platform
Successful track record of customer-centric decision making
Ability to cope with and persevere through frequent and unexpected changes
Excellent organizational skills, with the ability to handle multiple tasks

Nice To Haves

At least 2 years management experience required with demonstrated ability to develop people, at different performance levels, via established performance objectives, regular feedback, and appropriate recognition
Bachelor's degree in business, Finance or related field is preferred
CRM experience / Salesforce experience.
Completion of FINRA SIE exam.
FINRA Series 7 license, other FINRA licenses.

Responsibilities

Lead a team of Operations Processing Specialists that will transition the business of new Osaic Financial Professionals.
Set team goals, establish vision and take action to achieve goals.
Effectively coach, in a diversity of ways, to drive team results for advisor satisfaction, service, quality, and productivity aligned to department objectives
Provide timely coaching, training, and total performance management
Have a keen focus on employee engagement while balancing productivity
Develop and maintain internal relationships
Identify and take responsibility for addressing operational and organizational challenges that impact the team
Effectively adopt changing business needs and guide employees through shifting priorities
Actively seek opportunities to expand own sphere of influence through networking, knowledge sharing, and collaboration