Supervisor, Operations Processing
The Goal Family of Companies•Sioux Falls, SD
•Onsite
About The Position
We are looking for an Operations Processing Supervisor to lead a high-performing processing team in a fast-paced financial servicing environment. In this role, you will drive processing accuracy, support service-level performance, coach employees, and resolve operational issues that impact clients and customers. You will play a key role in helping the team deliver consistent, high-quality service every day.
Requirements
- 2+ years of leadership experience in operations, servicing, processing, or a call center environment
- 5+ years of experience in loan processing, payments processing, financial operations, or related servicing work
- Strong communication and problem-solving skills
- Ability to manage deadlines and maintain accuracy in a high-volume environment
Nice To Haves
- Experience reviewing consumer loan documentation
- Experience coaching employees in a production-based environment
- Familiarity with workflow management systems, ticketing tools, or operational reporting
Responsibilities
- Lead daily processing operations and manage team workflow priorities
- Coach and develop Processing Specialists through feedback and performance support
- Monitor service levels, processing accuracy, and operational trends
- Resolve escalated customer, client, and internal processing issues
- Partner with cross-functional teams to improve workflows and service delivery
Benefits
- Competitive salary + bonus eligibility
- 401(k) with 4% company match
- Medical, dental, vision, and HSA ($1,700 annual contribution)
- 14 paid holidays (including your birthday)
- Paid parental leave, tuition reimbursement, and long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
