Supervisor, BPS Operations Processing

FIS • Jacksonville, FL

5d

About The Position

As an Operations Processing Supervisor, you will be responsible for ensuring an excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight, and service delivery.

Requirements

• The ability to establish and maintain effective working relationships, both internally as well as externally
• WISE access
• Organizational and time management skills
• Broad knowledge of FIS products and related services
• A strong aptitude to analyze and solve problems
• Prior banking or finance related experiences a plus
• Bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience
• Typically requires a minimum of three years related financial industry experience.

Nice To Haves

• Customer service or lead client experience – a plus.

Responsibilities

• Ensure a positive and consistent relationship for one or more assigned clients
• Serve as primary point of contact to support problem resolution and ensure client retention
• Develop strong working relationships with assigned clients and FIS resources
• Coordinate with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

Benefits

• Opportunities to innovate in fintech

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level