Operations Processing Manager - Cashiering

Advisor Group•Oakdale, MN

2h•Hybrid

About The Position

The Operations Processing Manager is responsible for all aspects of production and service delivery for assigned Operational Team(s). Our ideal candidate ensures the quality and timeliness of service delivery. The manager is responsible for supporting processors and answering related questions to brokerage operation processes, and explaining policies and procedures set forth by the broker dealer. Topics of requests may include cashiering and money movement transactions, standing instruction set up and maintenance, retirement contributions, distributions, and periodic plans. The manager is required to establish a rapport with the top industry financial professionals within the Osaic family, and is also responsible for development and performance management of all team personnel.

Requirements

3+ years relatable or transferable work experience; financial services experience preferred
Must be proficient in the following Microsoft programs: Excel, Word, Outlook, Edge, OneNote, Teams
Must become proficient with the following systems: NetX360+, Wealthscape, Front-End Imaging (FEI), Salesforce (contact management and imaging workflow systems), eQuipt and other assigned back-office functions.
Must acquire and retain knowledge of securities industry rules and best practices regarding brokerage account operations and have strong organizational and time management skills.
Must be team-oriented and client-focused.
Ability to work overtime, including weekends, as needed to support heavy work volume when applicable.

Nice To Haves

College degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree.
3+ years’ experience in financial services operations or broker-dealer setting.
FINRA Series 7 license a plus.

Responsibilities

Directly manage 10-15 employees within the Operations Department.
Provide a high level of service and support to independent financial advisors nationwide.
Must act as subject matter expert for several different responsibilities within brokerage Operations.
Carry out manager duties in accordance with the organization’s policies and applicable laws.
Responsible for the daily oversight of team personnel, workflow, processing procedures and problem resolution.
Act as back-up to co-workers by cross-training on all department functions and demonstrate flexibility to respond to influx of workflow.
Interact with clearing firm on routine brokerage account processing requests; provide timely updates and statuses in contact management and workflow systems
Resolve complex escalations, make decisions and ensure prompt follow-up when needed
Ensure all desktop procedures are accurate and up to date
Provide performance feedback for performance reviews and assist with establishing meaningful and relevant performance objectives.
Answer internal and external phone calls; make outbound phone calls to our advisors.
Exercise judgment to know when to escalate issues to Sr. Leadership
Flexibility is required to respond to increases in workflow.
All other duties as assigned.