Cashiering Manager

Evergreen Openings•Tempe, AZ

1d•Onsite

About The Position

This position supports customers by processing loan payments, payoffs, and account maintenance, and entails management of accounting and reconciliation of mass data associated with payment processing from a vendor and individual level for multiple general ledger and clearing accounts. Cashiering function ensures proper application of all incoming payments through the various payment options established by the company. This will include Payoffs, ACH payments, wires, lockbox payments, online payments, and manually posted payments. This position leads and mentors staff to work effectively and follow credit reporting operational and regulatory compliance.

Requirements

5+ years of progressive experience in cash posting in loan servicing for mortgage banking, or an equivalent combination of education and experience
1 - 3 years of management experience
Knowledge of state and federal laws and regulations applicable to mortgage and consumer lending with considerable knowledge of loan servicing practices
Analytical ability sufficient to apply data and information to the solution of administrative and operating problems
Considerable knowledge of workflow processes, staffing needs, and operational costs in a collection operation
Leadership and management skills with the ability to motivate, mentor, train, coach, evaluate performance, and lead a multi-functional staff in a fast-paced, dynamic environment
Ability to work independently with minimal direction and to meet deadlines
Demonstrated ability to read, interpret, and analyze accounts and records of a complex, detailed and recurring nature
Analytical ability sufficient to apply data and information to the solution of administrative and operating problems
Ability to prepare an operating budget, anticipate and explain variances
Ability to work collaboratively with peers, company managers, and customers in a team environment to attain common goals
Analytical and mathematical ability sufficient to calculate and evaluate performance metrics and apply them to increased efficiencies and the solution of administrative and operating barriers
Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization and with external customers.
Strong instructing and advising skills.
Demonstrated ability to provide excellent customer service
Ability to enter and extract data from a computer database.
Ability to locate data in a computer database for the purpose of researching and resolving customer inquiries
Ability to maintain strict confidentiality
Considerable knowledge of and ability to use automated accounting systems; ability to use personal computers, peripherals, business software, and applications specific to organizational needs
Must be comfortable working in a start-up dynamic environment
Exercise good judgment and strong character, motivated, hard working.
Ability to work well with fellow associates, clients and vendors.
Good communication skills.
Neat, clean, healthy work habits.

Nice To Haves

Experience with Black Knight/MSP Loan Servicing Software a plus

Responsibilities

Manage the operations of the cashiering department
Analyze team results and provide reporting to senior management including aging, volumes, performance trending, and any issues that affect current or future production trending data.
Ensures proper application of all incoming payments through the various payment options established by the company. This includes both performing and default payments.
Oversees the completion of the payment processing functions and the distribution of cash processes daily
Maintains accurate records of each function with the cashiering department and ensures these functions are in line with state and agency requirements
Loans in the mortgage servicing portfolio must be serviced according to investor requirements and that accurate accounting and reporting records are maintained.
Establishes procedures for cash and ensures the proper controls are in place
Reports to government agencies as required.
Keeps informed on government regulations pertaining to loan servicing
Manages all aspects of the in-house lockbox operations through the cashiering department
Ensures all borrower funds are disbursed accordingly following payoff or loan removal
Perform quality control reviews as needed.
Manage staff metrics; establish and regularly monitor staff productivity and quality through productivity models and business line testing
Guide a team to research, analyze, and decipher corrections to borrowers’ credit reports, which may result from a task, email, or direct dispute.
Act as a liaison between credit bureaus, borrowers, clients, and other applicable entities to ensure timely resolution of credit corrections and appropriate organizational response.
Familiarity of eOSCAR and corresponding credit bureau resources to guide needed corrections and/or respond to borrower or client requests.
Remain current on regulations and trends concerning the credit reporting industry.
Manage special projects from clients to ensure their loans adhere to Credit Reporting Agency guidelines.
Other duties as assigned.