Manager: Property Manager

Vail Resorts • Breckenridge, CO

1d • Onsite

About The Position

The Breckenridge Hospitality Owner Relations Manager works closely with the Property Operations team to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners, guests, and employees. Success in this position requires strong financial acumen, robust organizational skills, well-maintained properties and satisfied homeowners and guests. No two days look the same in property management! The Owner Relations Manager in Breckenridge Hospitality is often first point of contact when owners are considering our property management service, have questions about what our services entail, as well as providing support and positive guest service to Homeowner Association owners. This position focuses on owner relations, retention, sales campaigns, unit improvement, quality assurance, and oversees the Assistant Property Manager.

Requirements

• Exemplary verbal and written communication skills in English. Ability to read, comprehend, present and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact required.
• Must provide writing sample in later rounds of interview
• Proven experience in and passion for service.
• Minimum 2 years Property Management/Vacation Rental/Hospitality experience
• Minimum 2 years management experience, preferably in a hospitality setting
• Excellent proficiency with Microsoft Office
• Professional appearance and demeanor
• Valid Driver’s license required and must have the ability to travel between properties
• Able to lift up to 30 lbs and stand for long periods of time
• Familiarity with maintenance and building systems associated with large condominium complexes
• Flexible schedule including nights, weekends and holidays

Nice To Haves

• Bachelor's degree strongly preferre
• Ability to communicate in Spanish a plus
• Experience in IQWare is a plus

Responsibilities

• Building and maintaining relationships with homeowners to facilitate acquisition and retention of management agreements for vacation rentals.
• Oversee the Quality Assurance program – review and update standards and establish timeline for annual review of condominium quality, communication to owners, follow up and tracking of results.
• Compile condominium rental averages in an up to date and meaningful format to use in communications with current and prospective clients.
• Foster effective interdepartmental relationships with key internal stakeholders – Property Managers, Reservations, Housekeeping, Front Desk, and Administration. Collaborate with these internal team members to ensure customer satisfaction and strong client relationships.
• Work closely with corporate and marketing stakeholders to ensure accurate content and periodically update collateral, sales collateral and management contracts as necessary.
• Serve as a key contact for internal Inventory Management relating to owner inventory challenges.
• Establish and maintain connections with the local real estate community.
• Track Medallia performance of individual units, as well as property performance trends related to service and product and actively engage in the improvement plan with the property ops teams.
• Maintain advanced knowledge of the Breckenridge Hospitality Lodging property management services.
• Develop a strong understanding of monthly owner revenue statements; interpret and communicate accurate historical rental information to current and prospective clients.
• Collaborate with internal team members and departments to ensure customer satisfaction and good client relationships. Monitor competitors and analyze market conditions on a consistent basis.
• Active Member of the Breckenridge Hospitality Market Leadership Team, and will require active engagement in total property success, at times needing to support in manner outside of the defined Property Manager role.
• Providing exceptional service to, homeowners and guests through reliable and efficient communications and actions. Quickly addressing feedback in a professional and complete manner.
• Develop a strong relationship with our Breckenridge Hospitality HOA partners.
• Other duties as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager