Operations Process Transformation Lead, Vice President

State Street•Quincy, MA

About The Position

State Street Global Delivery Data Operations is seeking a Vice President to lead process transformation in a growing team that is developing new services and offerings. The role leads automation, change, and AI adoption within Operations, working with Operations management to advance data delivery initiatives and provide data and business solutions in collaboration with Technology and Product partners. The leader manages a team of contributors, builds relationships across business and technology stakeholders, and supports long-term strategic plans for sophisticated data solutions. The position analyzes complex business service flows across front-, middle-, and back-office operating models, with a focus on data management and delivery. In this client-facing role, the incumbent drives strategic solution design, business architecture, business solutions and services, and program and project execution and reporting. The role also contributes to pricing strategies and product policies. The position requires a bachelor's degree in finance, MIS, Information Technology, or a related field, data analysis technical skills, and 12 or more years of experience in transformation, data analysis, operations, or product management. Experience managing individual contributors is also specified.

Requirements

Bachelor’s degree in finance, MIS, Information Technology, or a related field of study.
12 or more years of experience in transformation, data analysis, operations, or product management.
Experience managing individual contributors.
Strong technical skills with a background in custody, accounting, and/or performance.
Strategic thinking, strong business analysis and planning skills, and a broad, big-picture understanding of issues.
Ability to create data and business process flows and define business problems, solutions, and designs using various tools.
Proven experience analyzing business requirements to meet critical business needs and driving tasks through to completion.
Experience designing and optimizing user experiences across interfaces to maximize engagement and adoption.
Strong time management and organizational skills, including the ability to manage competing priorities.
Product Owner experience using Agile methodologies.
Related financial services experience.
Understanding of State Street businesses and Data Operations processes and procedures, with the ability to learn quickly.
Excellent interpersonal, communication, facilitation, presentation, and negotiation skills.
Proficiency with Microsoft Office products, MS Access, Visio, Jira, Confluence, and PowerPoint.
Demonstrated strength in business writing, developing business process flow diagrams, comparing current and future processes, and communicating effectively.
Data analysis technical skills, including MYSS, SQL, data visualization tools, and Power BI.

Responsibilities

Establish partnerships with Operations, Technology, Product, and end-to-end architecture stakeholders to influence and coordinate cross-functional business data solutions and products in support of client and business goals.
Lead reporting on data delivery methods and data quality results, and enhance change management processes.
Create and execute end-to-end transformation roadmaps.
Set KPIs, measure the success of change initiatives, and drive operational efficiencies.
Act as a liaison between business and technology teams to support product demand opportunities as part of data strategy.
Apply knowledge of front-to-back investment management and investment services, focusing on user data requirements.
Work with business and technology partners to connect business goals and strategies with the data and technology investments needed to achieve them.
Communicate recommendations to management and senior business leaders through effective written and oral communication.
Assist with pricing strategies and product policies.
Lead automation, change, and AI adoption within Operations.
Manage a team of individual contributors and collaborate with business and technology stakeholders.
Drive strategic solution design, business architecture, business solutions and services, and program and project execution and reporting.

Benefits

401(k) retirement savings plan with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
Paid time off including vacation, sick leave, short-term disability, and family care responsibilities.
Access to an Employee Assistance Program.
Eligibility for annual performance-based incentive compensation awards, with certain sales-role exceptions.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.