Operations Parking Manager - Seattle. WA

LAZ Parking • Seattle, WA

10d

About The Position

The Operations Parking Manager will initially oversee the opening and daily operation of a commercial parking garage in downtown Seattle, with the possibility of taking on additional luxury hotel valet operations as the portfolio expands. Potential future hotel assignments are not guaranteed. Reporting under regional leadership, the manager leads employees, develops client relationships, maintains financial and operational controls, and ensures a safe, efficient, consistently high-quality parking experience.

The role oversees commercial garage operations such as monthly and transient parking, account records and billing, validations, access credentials, rates, equipment, and facility conditions. When assigned to hospitality locations, the manager applies luxury hotel valet service standards to guest arrivals and departures, vehicle handling, traffic flow, staffing, service recovery, and hotel stakeholder communications. The position also manages staffing, payroll approvals, budgets, reporting, client relationships, site inspections, safety, compliance, operating procedures, event operations, and business-growth initiatives.

This is a full-time, exempt position in Seattle, Washington, with a flexible schedule. The listed annual pay is $92,000–$100,000. The role may require occasional evenings, weekends, and emergency operating coverage, as well as working outdoors in varying weather. Physical requirements include lifting, pushing, and pulling at least 50 pounds; standing, walking, and running for extended periods; and frequent bending, stooping, squatting, and lifting.

Requirements

• At least 2 years of management experience in parking, hospitality, valet, or a comparable service operation.
• Experience with financial statements, P&L reporting, budgets, labor management, and customer/client relationships.
• Proficiency with Excel, Word, PowerPoint, and Microsoft Office applications.
• Ability to work a flexible schedule, including occasional evenings, weekends, and emergency operating needs.
• Strong leadership, coaching, team-building, and employee-accountability skills.
• Exceptional guest-service judgment and the ability to uphold luxury hospitality standards.
• Ability to manage competing priorities across commercial parking and potential hotel valet operations.
• Effective professional communication, client relationship management, and service-recovery skills.
• Sound financial judgment, organizational discipline, and attention to operational detail.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate challenges and lead others in overcoming them.
• Ability to encourage open expression of ideas and opinions.
• Ability to work independently, multitask, and communicate professionally and effectively with all organizational levels.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrated sense of urgency and timeliness.
• Willingness to work in the elements when necessary, including heat, wind, snow, and rain.
• Ability to lift, push, and pull at least 50 pounds; stand, walk, and run for extended periods; and bend, stoop, squat, and lift frequently throughout a shift.

Nice To Haves

• Bachelor's degree or equivalent work experience.
• Strong hotel valet and hospitality operations management experience; this is highly preferred and will be prioritized in candidate evaluation.
• Commercial garage management experience, including monthly and transient parking operations.
• Familiarity with parking and access-control systems.

Responsibilities

• Lead, coach, schedule, train, and develop on-site managers, supervisors, valet attendants, and parking personnel; foster accountability, safety, and exceptional service.
• Oversee commercial garage operations, including monthly accounts, transient parking, access credentials, rates, billing, validations, equipment, and facility conditions.
• Maintain accurate monthly parker records, billing, and reconciliations; resolve access, payment, and account exceptions and identify ways to prevent revenue leakage.
• Apply luxury hotel valet standards to guest arrivals and departures, vehicle handling, traffic flow, staffing coverage, service recovery, and hotel stakeholder communications at hospitality locations.
• Maintain relationships with property managers, hotel leadership, clients, tenants, customers, and vendors; resolve concerns and support client retention.
• Manage payroll approvals, labor schedules, overtime, employee performance, and coordination with Human Resources under LAZ policies.
• Monitor budgets, P&L results, revenue opportunities, rate strategies, and expenses; prepare daily, weekly, monthly, and annual reports.
• Conduct site inspections and oversee PARCS, LPR, access control, parking equipment, maintenance, signage, cleanliness, safety, and incident response.
• Ensure compliance with contractual requirements, operating procedures, cash-handling controls, and LAZ standards.
• Develop documented procedures and cross-training plans for recurring operational, billing, and administrative responsibilities.
• Coordinate event operations, construction impacts, service interruptions, and emergency response with clients and regional leadership.
• Support business growth, operational planning, and special projects for potential additional locations.
• Perform additional related duties as assigned.

Benefits

• Pay Activ: on-demand access to earned wages, with up to 50% of earned wages available immediately.
• 401(k) with employer match.
• Medical, dental, and vision insurance with three plan options.
• Free one-on-one health coaching and resources, available whether or not employees enroll in LAZ benefits.
• Employee Assistance Program with 24/7 confidential counseling for employees and eligible household members.
• Smoking cessation program.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager