Operations Officer

Gulf Coast Bank & Trust Company•Gulfport, MS

1d•Onsite

About The Position

The Operations Officer performs Universal Banker duties and oversees the day-to-day operations of Universal Bankers to ensure exceptional customer service and properly implemented security measures. This role involves opening/closing the branch, preparing schedules, monitoring cash accounts, and ensuring the daily processing of customer transactions. The Operations Officer is also responsible for maintaining internal controls, ensuring compliance with regulatory requirements, and safeguarding confidential information. If an on-site ATM is present, they ensure its proper functioning and balancing. They also manage branch facility maintenance communication and serve as the security officer, conducting monthly security meetings and ensuring staff are knowledgeable of security procedures. Additionally, this role involves mentoring Universal Bankers, assisting with performance management, and assuming the Branch Manager's responsibilities when they are unavailable. Additional duties as defined in the Universal Banker job description and special projects as assigned are also part of this role.

Requirements

High School diploma or equivalent
2-5 years of consumer banking experience
Platform and/or teller supervision experience
Cash handling experience
Knowledge of Regulatory and Compliance Laws
Ability to maintain confidentiality
Excellent customer service skills
Excellent written/oral communication skills
Understanding of sales management processes and the importance of profiling and cross-selling
Ability to multi-task
Ability to problem solve
Ability to mentor
Ability to delegate
Ability to work independently or as a team
Skilled in applicable software applications and office equipment
Excellent attention to detail
Ability to use Intranet/Internet to research and execute
Ability to travel if required to perform the essential job functions
Ability to work under stress and meet deadlines
Ability to read and interpret a document if required to perform the essential job functions
Prolonged periods of sitting at a desk and working on a computer may be required
Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions

Responsibilities

Opens/closes branch daily
Prepares employee schedules and workflows
Monitors branch cash general ledger accounts and recap sheet to ensure balance within stated cash limit
Monitors branch proof adjustment general ledger suspense account and clears entries
Ensures daily processing of customer transactions and branch capture, including mail deposits and night depository transactions
Ensures proper internal controls and compliance with all bank regulatory requirements
Ensures branch employees properly handle confidential information, including passwords
If the branch has an on-site ATM, ensures ATM is balanced and troubleshoot problems
Ensures branch facilities are maintained by communicating needs with facility management
Serves as security officer under the direction of Branch Manager by preparing and conducting monthly security meetings and ensuring all branch employees are knowledgeable of security equipment and procedures
Serves as a mentor to Universal Bankers and works with Branch Manager to provide counseling to Universal Bankers when needed, including proper documentation and follow-up
Works with Branch Manager to deploy resources that optimize individual/team performance
Assumes the role of Branch Manager when he/she is unavailable
Performs additional duties and special projects as assigned