Operations Officer

Monash • Clayton, NC

7d • Onsite

About The Position

The Operations Officer plays a vital role in supporting the day-to-day success of Monash Residential Services (MRS) by delivering high-quality operational, administrative and customer-focused services across Monash University Accommodation. Working in a dynamic residential environment, this role is not desk-based administration; it is a highly operational position focused on the face-to-face supervision and daily coordination of the student residential environment. You will help ensure safe, efficient and welcoming accommodation operations through effective resource coordination, stakeholder engagement, sound advice and continuous process improvement, while providing exceptional support to residents, staff and the broader University community. This position will be responsible for delivering a broad range of residential operations activities that support the effective management of Monash University Accommodation. This includes coordinating day-to-day operational workflows, supervising the residential environment, conducting inspections, responding to incidents, managing administrative processes and providing advice on policies and procedures. The role will deliver exceptional customer service to residents, including maintenance of resident requests and enquiries, compliance with OHS, privacy and service standards, and ensuring accurate management of operational data, records and reporting. Working collaboratively with staff, students and stakeholders, the Operations Officer will provide timely advice and support, contribute to continuous improvement initiatives that enhance service quality and operational effectiveness, and build strong working relationships that enable outstanding service delivery.

Requirements

• Prior experience working in a similar operational/accommodation services environment
• Excellent operational and organisational skills
• Ability to manage competing priorities and deliver high-quality outcomes
• Strong commitment to customer service
• Sound judgement and problem-solving capability
• Confidence to work both collaboratively and independently
• Exceptional written and verbal communication skills
• Ability to build positive relationships with a diverse range of stakeholders
• Strong computer literacy, including experience using Microsoft Office
• Experience using business systems such as StarRez and Pulse

Responsibilities

• Coordinating day-to-day operational workflows
• Supervising the residential environment
• Conducting inspections
• Responding to incidents
• Managing administrative processes
• Providing advice on policies and procedures
• Delivering exceptional customer service to residents
• Maintaining resident requests and enquiries
• Ensuring compliance with OHS, privacy and service standards
• Ensuring accurate management of operational data, records and reporting
• Providing timely advice and support to staff, students and stakeholders
• Contributing to continuous improvement initiatives
• Building strong working relationships

Benefits

• 17% employer superannuation
• Flexible and hybrid working arrangements
• Support for parents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed