Operations Officer

Gulf Coast Bank & Trust•Gulfport, MS

6h•Onsite

About The Position

The Operations Officer performs Universal Banker duties and oversees the day-to-day operations of Universal Bankers to ensure exceptional customer service and properly implemented security measures. This role involves opening/closing the branch, managing schedules and workflows, monitoring cash accounts, and ensuring the accurate processing of customer transactions. The Operations Officer is also responsible for maintaining internal controls, ensuring compliance with regulatory requirements, and safeguarding confidential information. Additionally, they manage ATM balancing and troubleshooting, facility maintenance communication, and serve as the branch security officer. This position also includes mentoring Universal Bankers, assisting with performance optimization, and assuming Branch Manager duties in their absence. Additional duties as defined in the Universal Banker job description and special projects are also part of this role.

Requirements

High School diploma or equivalent and 2-5 years of consumer banking experience.
Platform and/or teller supervision and cash handling experience.
Knowledge of Regulatory and Compliance Laws and ability to maintain confidentiality.
Excellent customer service and written/oral communication skills.
Understanding of sales management processes and the importance of profiling and cross-selling.
Ability to multi-task, problem solve, mentor, delegate, and work independently or as a team.
Skilled in applicable software applications and office equipment.
Excellent attention to detail and ability to use Intranet/Internet to research and execute.
Ability to travel if required to perform the essential job functions.
Ability to work under stress and meet deadlines.
Ability to read and interpret a document if required to perform the essential job functions.
Prolonged periods of sitting at a desk and working on a computer may be required.
Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Responsibilities

Opens/closes branch daily, prepares employee schedules and workflows, monitors branch cash general ledger accounts and recap sheet to ensure balance within stated cash limit, and monitors branch proof adjustment general ledger suspense account and clears entries.
Ensures daily processing of customer transactions and branch capture, including mail deposits and night depository transactions.
Ensures proper internal controls and compliance with all bank regulatory requirements.
Ensures branch employees properly handle confidential information, including passwords.
If the branch has an on-site ATM, ensures ATM is balanced and troubleshoot problems.
Ensures branch facilities are maintained by communicating needs with facility management.
Serves as security officer under the direction of Branch Manager by preparing and conducting monthly security meetings and ensuring all branch employees are knowledgeable of security equipment and procedures.
Serves as a mentor to Universal Bankers and works with Branch Manager to provide counseling to Universal Bankers when needed, including proper documentation and follow-up.
Works with Branch Manager to deploy resources that optimize individual/team performance.
Assumes the role of Branch Manager when he/she is unavailable.
Additional duties as defined in Universal Banker job description.
Performs additional duties and special projects as assigned.