Operations/Monitor Tech

Baystate Health•Springfield, MA

About The Position

The Operations/Monitor Tech reports to the Nurse Manager, with daily activities coordinated by the charge nurse. The position works with patient- and family-centered care teams to process patient information, manage documentation and medical records, and support smooth unit operations. The role facilitates communication, bed management, admissions, discharges, and transfers; serves as a receptionist and resource for visitors, patients, families, and clinical staff; and answers routine questions about the unit. The role also observes cardiac monitors, reports irregular rhythms to a registered nurse, and processes EKG monitor strips for defined cardiac patient populations.

Requirements

Previous clerical and customer service experience.
Computer literacy and good interpersonal skills.
Ability to organize and prioritize work; critical-thinking skills; and ability to read and write in English.
GED or HiSET.
Must take and pass the required dysrhythmia (telemetry) course within six weeks of hire.
Basic Life Support certification from the American Heart Association.
CPR/BLS certification may be required by the department.
OAS Gold training, Conflict Resolution Training, Delegation Training, Team Training, and unit-specific competencies are listed.

Nice To Haves

Clerical and customer service experience in a healthcare setting.

Responsibilities

Track, prioritize, and assign beds; coordinate admissions, discharges, and transfers with relevant teams and systems; follow up on discharge orders and documentation; track admissions from the ED; arrange transport as needed; and support continuous bed-management coverage.
Use the listed computer applications accurately in daily work, including C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft, Staples, and Koronos access when applicable.
Complete unit-specific project work as assigned, such as payroll, committee participation, and developing unit time schedules.
Provide shift handoffs on pending discharges, admissions in process, bed status, and reasons beds are closed; answer telephones, relay messages, screen calls, respond to routine inquiries, and coordinate communications with staff, physicians, ancillary departments, and NEOPO when appropriate.
Support Zoned Hospitalists and medical/surgical teaching teams by assisting with rounds as directed, facilitating calls, faxes, and consults, providing daily staffing assignments and coverage information, maintaining workspace, identifying the Hospitalist of the day, and helping arrange post-discharge follow-up appointments.
Maintain patient charts and unit records; prepare records for transfers and discharges; explain and obtain signatures for Medicare forms; send discharge records to HIM; update logs; prepare charge tickets; enter data into the PCM Auditor when required; and restock unit audit tools.
Greet arriving patients and families; assist other departments with information; post or file physician schedules; help prepare staffing assignments and fill unplanned staffing vacancies; communicate staffing and scheduling information to the Clinical Supervisor; and obtain items from other departments as needed.
Inventory, maintain, and charge supplies; submit requisitions accurately and on time; store received supplies within 24 hours; record patient-supply charges or credits; and coordinate paper supplies to maintain par levels.
Know and initiate emergency procedures as needed or directed, identify the location of emergency equipment, and mobilize emergency support personnel by telephone.
Observe cardiac monitors, identify and report irregular rhythms to a registered nurse, record and process EKG monitor strips for defined cardiac patient populations, and ensure proper placement and maintenance of monitoring equipment.
Demonstrate competency in one-to-one patient observation according to department and unit-specific needs.