OPERATIONS & MGMT CONSULTANT I - SES - 60049664

State of Florida•Miami, FL

4d•Onsite

About The Position

This position involves developing and coordinating corrective action reports, supervising Economic Self-Sufficiency Specialist Supervisors, recommending and initiating quality improvement strategies, resolving difficult client or provider issues, and maintaining effective working relationships with various stakeholders. The role requires strong analytical, communication, and problem-solving skills, with proficiency in Microsoft Office and ACCESS Florida systems.

Requirements

3 years of experience determining eligibility in Florida public assistance programs within the last 5 years.
Supervisory experience in the ESS Program required.
Knowledge of the methods of data collection and analysis.
Knowledge of basic management principles and practices.
Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices.
Ability to organize data into logical format for presentation in reports, documents and other written materials.
Ability to conduct fact-finding research.
Ability to utilize problem-solving techniques.
Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Proficiency in Microsoft Office Word, Excel and PowerPoint.
Proficiency in all ACCESS Florida systems: Analytics, Document Imaging, FMMIS, Florida Shots, FLORIDA System, Worker Portal.

Responsibilities

Develop and coordinate corrective action reports for effectiveness and timelines within program policy and procedure guidelines.
Supervise direct reports (Economic Self-Sufficiency Specialist Supervisors) responsible for service delivery to departmental clients.
Evaluate subordinates and the Administrative Unit on performance and quality of service delivery.
Recommend and initiate quality improvement strategies and quality control.
Analyze data from all levels of monitoring, including qualitative and quantitative data.
Prepare reports and presentations.
Monitor and evaluate operational outcomes.
Assist with operational planning and service delivery.
Resolve difficult or high-profile clients, provider complaints, or other customer service issues.
Collaborate with others to determine appropriate action and report action taken.
Establish and maintain effective working relationships with upper-level managers, program office, direct reports, peers, and community service partners.
Ensure effective communication with the deaf and hard of hearing community.
Manage service records and reports data, resources, and/or training needs.
Provide support and participate in committees, work groups, and community activities as directed.
Perform other duties as directed.