OPERATIONS & MGMT CONSULTANT I - SES - 60069536

State of Florida•Gainesville, FL

6d•Hybrid

About The Position

This is a highly responsible position assigned to report directly to the Program Administrator and requires expertise in the public assistance program areas; including extensive knowledge of program concepts, Federal and State laws and regulations, and computer systems that support the public assistance programs. Provides leadership and supervision to include compliance with program requirements/business model, and effective performance feedback.

Requirements

Three years of experience in the Economic Self-Sufficiency Program
Two years supervising or serving in a leadership role
Two years implementing and managing complex projects
Two years serving as a lead or assistant on a major research project.
Knowledge of the methods of data collection and analysis; basic management principles and practices.
Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices; organize data into logical format for presentation in reports, documents and other written materials; conduct fact-finding research; utilize problem-solving techniques; understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities; plan, organize and coordinate work assignments; communicate effectively; establish and maintain effective relationships with others.

Nice To Haves

A bachelor's degree from a college or university is preferred and four years of professional clinical and or non-clinical experience in health care, program planning, program research, program evaluation.
A master's degree from a college or university can substitute for one year of the required experience.
Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the preferred college education.

Responsibilities

Develop and coordinate corrective action reports for effectiveness and timelines within program policy and procedure guidelines. These areas may include, but are not limited to, client surveys, quantitative statistics, community outreach, and provider liaison activities.
Supervises all direct reports who are responsible for the delivery of services to departmental clients. Evaluates subordinates and the Administrative Unit on performance and quality of service delivery to departmental clients. Provides positive reinforcement along with corrective actions as necessary.
Recommend and initiate quality improvement strategies and quality control. Works with staff to identify error trends. Acts as a facilitator for quality improvement efforts. Analyzes data from all levels of monitoring including qualitative and quantitative data. Prepares reports and presentations. Monitors and evaluates operational outcomes. Assists with operational planning and service delivery.
Uses program expertise and experience to assist with resolving difficult or high profile clients, provider complaints, or other customer service issues. May involve preparing reports, letters or liaison activities with the ESS Program Office, Client Relations Coordinator, legislators, etc. Collaborates with others to determine appropriate action. Reports the action taken to the appropriate office.
Establishes and maintains effective working relationships with upper level managers, program office, direct reports, peers, and community service partners and organizations in the service area. Ensures effective communication with the deaf and hard of hearing community (Department’s customers and companions) in accordance with the ADA and or section 504; manage service records and reports data, resources, and or training needs to their designated program point of contact.
Provides support and participates in committees, work groups, and community activities as directed by the Program Administrator.
Performs other duties as directed.