OPERATIONS & MGMT CONSULTANT I - SES - 60049365 1
About The Position
This position is for an Operations & Management Consultant I within the Economic Self Sufficiency (ESS) Program. The role involves developing and coordinating corrective action reports, supervising Economic Self Sufficiency Specialist Supervisors, recommending and initiating quality improvement strategies, resolving difficult client or provider issues, and maintaining effective working relationships with various stakeholders. The consultant will also ensure effective communication with the deaf and hard of hearing community and participate in committees and work groups as directed.
Requirements
- 3 years of experience determining eligibility in Florida public assistance programs within the last 5 years.
- Supervisory experience in the ESS Program required.
- Knowledge of the methods of data collection and analysis.
- Knowledge of basic management principles and practices.
- Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices.
- Ability to organize data into logical format for presentation in reports, documents and other written materials.
- Ability to conduct fact finding research.
- Ability to utilize problem solving techniques.
- Ability to understand and apply applicable rules.
- Proficiency in Microsoft Office Word, Excel and PowerPoint.
- Proficiency in all ACCESS Florida systems.
- Proficiency in Analytics, Document Imaging, FMMIS, Florida Shots, FLORIDA System, Worker Portal.
Responsibilities
- Develop and coordinate corrective action reports for effectiveness and timelines within program policy and procedure guidelines.
- Supervise direct reports (Economic Self Sufficiency Specialist Supervisors) responsible for service delivery to departmental clients.
- Evaluate subordinates and the Administrative Unit on performance and quality of service.
- Provide positive reinforcement and corrective actions as necessary.
- Recommend and initiate quality improvement strategies and quality control.
- Work with staff to identify error trends and act as a facilitator for quality improvement efforts.
- Analyze data from all levels of monitoring, including qualitative and quantitative data.
- Prepare reports and presentations.
- Monitor and evaluate operational outcomes.
- Assist with operational planning and service delivery.
- Use program expertise and experience to assist with resolving difficult or high-profile clients, provider complaints, or other customer service issues.
- Collaborate with others to determine appropriate action.
- Establish and maintain effective working relationships with upper-level managers, program office, direct reports, peers, and community service partners and organizations.
- Ensure effective communication with the deaf and hard of hearing community.
- Manage service records and report data, resources, and training needs.
- Perform support and participate in committees, work groups, and community activities as directed.
- Perform other duties as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
