OPERATIONS & MGMT CONSULTANT II - SES - 64030911
About The Position
This position is a key member of the Administrative Services team, and as such participates in the strategic management process and the development and implementation of the department’s business plan, which includes the planning, implementation, and allocation of the CCHD’s program resources – financial (budget), human, materials, supplies, and equipment. This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.
Requirements
- Minimum of two years of verifiable supervisory or management experience is required
- Minimum of two years of verifiable experience providing training and technical assistance is required
- Minimum of two years of verifiable customer service experience is required
- Statutes, Rules and Regulations that pertain to the programs
- Use of equipment and supplies related to the position
- Program development
- Knowledge of recordkeeping procedures
- Ability to use a computer and MS Office applications
- Learn and communicate effectively, orally and in writing, in English.
Nice To Haves
- Previous work experience with the Florida Department of Health is preferred
Responsibilities
- Monitor and provide training to front office staff/deputy registrars
- Manage and coordinate Healthy Start Data Entry Performance Measures
- Scheduling of client appointments
- Client financial screenings
- Obtaining and updating basic demographic and medical data in HMS
- Collection of fees/billing and generation of receipts to clients
- Accurate and timely entry of all clients financial and billing data in HMS
- Ensures completion of encounters and data entry based upon client fee category
- Ensures encounter forms are reconciled at the end of each day
- Ensures accurate client information is maintained in HMS
- Ensures cash drawers are closed out with receipts daily
- Ensures change is available to cashiers
- Order and stocking of office supplies
- Ensure compliance of statutes and state guidelines are followed, to include paper record and manual processes.
- Monitor and complete annual self-assessment tools.
- Manage local computer account access to applications and programs including USAR maintenance
- Oversee and manage the security of safety paper and ensure compliance with policy and procedures
- Monitor and provide training to tax collector office staff.
- Attend required state office training sessions and conference calls.
- Monitor and ensure timely filing of birth and death records.
- Assures staff compliance with submission of EARS assuring EARS are done correctly and timely
- Identify and document quality or process improvement projects
- Conducts analysis and oversees the implementation of improved work processes and workflow to improve quality control and operating efficiency.
- Prepares written materials, which include, but are not limited to, correspondence; statistical reports; monthly and/or quarterly reports regarding client services and performance. [i.e., client no show appointments]
- Planning, organizing, and directing the implementation of programs related to the front office staff.
- Representing DOH Charlotte in areas concerning the front office staff, through participation with agencies from state, county and municipalities, and community agencies, businesses, and the media. Attends and participates in department professional and managerial conferences and meetings.
- Acting as a consultant to senior leadership and all other staff on issues related to the front office staff.
- Encouraging and/or allowing staff to participate on DOH Charlotte committees and activities.
- Handling highly sensitive complaints, inquiries, and emergencies.
- Work closely with the fiscal department in the areas of billing, coding, collections, and reimbursement
- Ensure compliance with fiscal and accounts receivable policies and procedures
- Provides direction, instructions and training regarding policy, procedures, and information system programs to clerical staff.
- Performs related work as assigned, and attends staff meetings, in-services, and professional development programs and all other duties as directed by the Financial Administrator – SES. Actively participate in a minimum of one established DOH Charlotte workgroup.
- Designated as Information Privacy Coordinator
- Designated as Records Management Liaison Officer (RMLO) for DOH Charlotte
- Designated as Chief Deputy Registrar for Vital Statistics
- Active member of the HMS Administrators Workgroup
- Other duties as assigned
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
