New York Operations Manager

Puppy Sphere • New York, NY

2d • $63,000 - $68,000 • Onsite

About The Position

The Operations Manager oversees day-to-day studio operations, team execution, and event readiness across New York. This role is a vital on-the-ground leadership position, responsible for ensuring operational consistency, team support, and a high-quality customer experience.
This position is ideal for someone stepping into management who is detail-oriented, people-focused, and execution-driven, with strong visibility into studio performance, team behavior, and guest experience.
This is a full-time, onsite role, located in New York.
Regular weekend work is required in this role.
The salary range for this role is $63,000 USD - $68,000 USD.

Requirements

• 2+ years of experience in operations, events, hospitality, or customer-facing environments.
• Experience supporting teams and coordinating day-to-day operations.
• Strong organizational skills and attention to detail.
• Comfortable working weekends and being present in-studio.
• Strong communication and problem-solving skills.
• Valid driver’s license and ability to travel locally as required.
• Must be comfortable working in an active studio environment, including being on feet for extended periods and supporting floor operations when required.
• Must be comfortable working around live animals and in environments where puppies are present during classes and events.
• Proactive, reliable, and execution-focused.
• Strong communicator with a people-first mindset.
• Detail-oriented with high standards for quality and organization.
• Aligned with Puppy Sphere’s values, brand standards, and animal welfare mission.

Responsibilities

• Own day-to-day studio operations across all locations, ensuring each studio is event-ready, organized, and operating efficiently.
• Ensure studios consistently meet Puppy Sphere’s operational, brand, and customer experience standards
• Oversee end-to-end logistics for public, private, and community events
• Act as a primary point of contact during events, resolving issues in real time and escalating when needed.
• Serve as the first escalation point for operational, guest, or animal welfare concerns, ensuring timely documentation and communication to the Regional Operations Manager.
• Maintain regular in-person presence across all New York studios, ensuring leadership visibility and consistent standards across locations.
• As the New York market expands, this role will evolve to support additional studios and increased team leadership responsibilities.
• Uphold and reinforce company values, leadership expectations, and behavioral standards across all New York studios.
• Guide and support Event Facilitators, Supervisors, and Head Supervisors through ongoing feedback and coaching.
• Oversee hiring, onboarding, and training of new event staff.
• Oversee training for new Event Facilitators and Supervisors to ensure consistent execution standards.
• Oversee staff scheduling and ensure adequate coverage across all studios.
• Act as Floor Manager, leading teams and supporting execution on-site.
• Ensure staff performance reviews are scheduled and completed by Head Supervisors, escalating performance concerns when necessary.
• Ensure team culture reflects Puppy Sphere’s mission, brand standards, and animal welfare commitments.
• Address behavior or cultural misalignment early, escalating concerns to the Eastern U.S. Regional Operations Manager when necessary.
• Oversee inventory levels, laundry services, weekly deliveries, and studio supplies.
• Ensure studios are consistently stocked, organized, and operationally ready.
• Coordinate and oversee monthly deep cleans across studios.
• Conduct regular studio walkthroughs to proactively identify and address operational gaps.
• Support in-studio initiatives, including retail, add-ons, class packs, memberships and on-site promotions.
• Reinforce upselling standards with event teams to ensure confident, brand-aligned execution.
• Ensure merchandise displays and point-of-sale areas are organized, visible, and well-maintained.
• Flag upselling performance opportunities, gaps and trends to the Eastern U.S. Regional Operations Manager.
• Support local marketing initiatives by assisting with studio activations, partnerships, and community events.
• Help identify local opportunities for collaboration with nearby businesses and community organizations.
• Partner with the Eastern U.S. Operations Manager and Marketing team to bring local marketing initiatives to life operationally.
• Ensure studios are operationally prepared for local campaigns, promotions, and activations.
• Ensure accurate tracking of studio-level expenses, including inputting expenses and timely submission of receipts.
• Assist with auditing expense tracking sheets for completeness and accuracy.
• Maintain visibility of inventory usage and operational spend.
• Flag discrepancies, risks, or operational inefficiencies to the Eastern U.S. Regional Operations Manager.
• Support special projects, launches, and city-level initiatives as needed.
• Temporarily support or oversee operations in additional cities or studios when required.
• Assist with onboarding, scheduling, inventory, private events and team updates in additional locations as business needs evolve.

Benefits

• 🚀 Join a fast-growing startup with upward mobility.
• ⏱️ Flexible working hours, we trust you to manage your own time.
• ⛑️ Health Insurance eligibility after 90-day probation period.
• 🏝️ 10 days paid vacation.
• ❤️‍🩹 3 paid wellbeing days.
• ✈️ Annual Team Retreat.
• 🧘 Unlimited complimentary puppy yoga classes for you, family and friends.
• 🎟️ Attend networking and unique invite-only events in your city and beyond.
• ✨ Opportunity to work with celebrity clients and industry giants (recent clients : NBA, TikTok, and Google).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed