Operations Manager, Naples

UMI Stone/Opustone • Naples, FL

8d

About The Position

The Operations Manager manages warehouse order processing and slab management, inner- and outer-company transfers, and general trucking logistics. The role reports directly to the Branch Manager and is accountable for operational execution of processes and procedures. The position also supports daily operational tasks, develops warehouse employees, and helps ensure a seamless operation and a positive customer experience.

Requirements

• Bachelor’s degree in Business Management or equivalent, or 3 years of industry experience.
• Availability to work more than 40 hours as needed based on business and customer demands, including nights and weekends.
• Ability to accept and provide straightforward feedback to build alignment with management.
• Positive attitude, strong energy, and interpersonal skills.
• High integrity and trustworthiness, with the ability to maintain confidentiality of branch and company information.
• Ability to participate in and lead critical conversations to improve branch operational excellence.
• Goal-oriented, with the ability to lead as an individual process and procedure expert toward shared goals and a positive customer experience.
• Competitive drive and an ambitious personality, with a desire to improve performance.
• Ability to work indoors and outdoors in climate-controlled and non-climate-controlled environments.
• Ability to safely lift up to 50 pounds.
• Ability to operate power equipment such as a forklift, overhead crane, lift crane, and pallet jack.
• Ability to speak and hear; frequently sit for extended periods, stand, walk, climb stairs, handle or feel objects, and reach with hands and arms.
• Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Responsibilities

• Role-model safety and support a safety-first culture.
• Accurately execute daily operational tasks and oversee the warehouse team's processing and loading of daily deliveries.
• Carry out and follow up on daily, weekly, and monthly operational tasks and procedures.
• Proactively execute delivery processes in the IMS delivery tab and manage efficient, cost-effective delivery routes.
• Manage cut slab processing and inventory integrity, as well as the return slab process.
• Identify damaged material in IMS and upload photographs of damaged material to the server to support accurate online listings and slab sell-through.
• Communicate operational needs and efficiencies with branch management, customer service, warehouse personnel, and inside and outside sales teams.
• Participate in daily and weekly activities to train warehouse employees and develop business operations.
• Manage inbound and outbound inventory, including execution of transfer deliveries and inbound transfer inventory.
• Support sales by entering purchase requests, scheduling material delivery, and confirming deliveries in real time.
• Work the rotational monthly schedule, including extended shifts, evenings, and rotational Saturdays when needed.
• Support opening and closing branch operations in rotation with other management team members.
• Listen to customers, make sound business decisions, and respond promptly to customer concerns.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid basic employee life and AD&D insurance
• Employer-paid long-term disability
• Flexible spending accounts
• Voluntary short-term disability
• Voluntary life and AD&D insurance
• Voluntary accident insurance
• Voluntary critical illness insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager