Operations Manager - Minneapolis

Jeremiah Program•Minneapolis, MN

About The Position

The Operations Manager serves as a pivotal partner to the Executive Director and oversees the day-to-day operations of campus offices and facilities. The role supports an optimal work environment for employees and a safe, welcoming living environment for families. Working with campus and support team leaders, the Operations Manager helps foster a positive and inclusive campus culture, anticipates challenges, and upholds Jeremiah Program’s mission. The position also provides administrative support to the Executive Director and campus leaders. The Operations Manager develops and implements campus office procedures, monitors operations and budgets, manages office equipment and supplies, maintains calendars and records, and coordinates with vendors, property management, finance, and IT. The role supports onboarding and local talent and culture initiatives, handles administrative projects and communications, and serves as a liaison between property management and campus residents. The job description notes that duties may evolve with or without prior notice.

Requirements

At least 4 years of operational and office management experience.
Self-motivated, with excellent organizational skills and the ability to manage multiple priorities.
Excellent communication and relationship-building skills, with a focus on fostering an inclusive and positive environment.
Ability to build trust and interact with employees at all levels and people from diverse backgrounds.
Agile, resourceful problem solver with a solutions-oriented approach.
Excellent judgment and discretion when handling confidential and sensitive information.
Proficiency with Microsoft Outlook, PowerPoint, Excel, and Word, and ability to perform basic technical troubleshooting.
Strong interest in the two-generation mission and motivation to serve as an organizational ambassador.
Must believe in and be a passionate advocate for Jeremiah Program’s mission.

Nice To Haves

Operational and office management experience in a nonprofit organization.
Bachelor’s degree in administration, business, or a related field.

Responsibilities

Develop and implement campus office operations and procedures, adapting to changing priorities in coordination with relevant leaders.
Monitor campus operations and recommend ways to improve efficiency, optimize the operational budget, and cultivate team cohesion.
Manage procurement and maintenance of office equipment, coordinate with vendors, troubleshoot staff issues, and ensure proper equipment use.
Maintain the campus calendar, schedule meetings, and facilitate team events.
Establish and maintain databases and filing systems for office resources and vendor contacts.
Work with the property management company to oversee local facility needs and ensure spaces are clean and well maintained.
Anticipate supply needs and manage inventory in alignment with campus activities.
Manage incoming calls and correspondence and provide shipping and mailing support.
Work with the finance team on local accounting tasks, including deposits and check requests, and respond to accounting inquiries.
Coordinate with IT leadership and vendors to address campus and staff hardware, software, and network needs.
Serve as the main point of contact for onboarding new hires, implementing local talent and culture initiatives, and handling other staff matters with the campus hiring manager and HR.
Champion a positive and inclusive team culture and campus environment in partnership with the Executive Director and campus leaders.
Provide the Executive Director with insights and recommendations to improve the experience of staff, families, and stakeholders.
Collaborate on processing, documentation, special projects, presentations, and training initiatives involving administrative functions and aligned with Development and Finance.
Liaise between property management and the campus, addressing resident concerns and troubleshooting issues.
Carry out other duties as assigned; responsibilities and activities may evolve.