Operations Manager VitalRecords - Mon–Fri 8:00 AM – 5:00 PM
About The Position
The Operations Manager oversees records center and vault operations and delivery service, maintains appropriate staffing, and works toward operational benchmarks. The role implements quality concepts across operational processes to support continuous improvement. Responsibilities also include personnel management, budget control and reporting, facilities and equipment maintenance, inventory control, and customer service. The manager works with the Area Vice President and Director of Operations to improve the Company’s quality program and is expected to support disaster recovery operations.
Requirements
- Problem-solving skills.
- Experience implementing quality concepts and practices in a service-industry work environment.
- Detail-oriented work style.
- Organizational skills.
- Willingness to take responsibility for daily operations, including having a cell phone, covering any shift, and responding to emergencies.
- Willingness and ability to perform physical work when necessary.
- Commitment to being a key leader in a disaster recovery environment and to serving internal and external customers in that environment.
- Supervisory experience; 3–5 years preferred.
- Valid driver’s license with a clean motor vehicle record and clean background check.
- High school diploma.
- Forklift certification.
- Must pass a drug screen.
Nice To Haves
- Three to five years of supervisory experience.
Responsibilities
- Hire candidates, train new and existing employees, enforce company policies, and ensure proper staffing.
- Work with the Area Vice President and Director of Operations to improve the Company’s quality program.
- Control and report on budgets and take corrective actions to maintain fiscal responsibility.
- Maintain clean and efficient facilities, including vehicle and equipment maintenance.
- Control the use of available rack space and evaluate the need for additional racks.
- Oversee daily records center and vault operations.
- Audit daily paperwork and oversee and reconcile daily vault inventories of critical accounts.
- Conduct and supervise bay audits.
- Provide courteous, attentive customer service and maintain a professional, positive image in person and over the phone.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
