Operations Manager VitalRecords - Mon–Fri 8:00 AM – 5:00 PM

Vital Holdings LLC•Robbinsville, NJ

9d•$70,000 - $75,000•Onsite

About The Position

The Operations Manager is responsible for implementing quality concepts for continuous improvement, supervising records center/vault operations and delivery service, maintaining proper staffing, and reaching specific operational benchmarks. This role involves personnel management, quality tracking and improvement, budget control, facilities and equipment maintenance, inventory control, and customer service.

Requirements

Problem solving skills
Experience in implementing quality concepts and practice in a service industry work environment
Detail-oriented work style
Organizational skills
Willing to take responsibilities for daily operations even if personal sacrifices are required (have cell phone, able to cover any shift, and run emergencies)
Willing and able to do physical work when necessary
Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment
Valid driver’s license with clean MVR and clean background check
High school diploma
Must pass drug screen

Nice To Haves

Supervisory experience (3-5 years preferred)
Forklift certification

Responsibilities

Implement quality concepts throughout operational processes for continuous improvement.
Supervise records center/vault operations and delivery service.
Maintain proper staffing levels.
Reach specific operational benchmarks.
Hire job candidates, train new/existing employees, enforce company policies, and ensure proper staffing.
Work with Area Vice President and Director of Operations to improve the Company’s quality program.
Manage budget control, budget reporting, and take corrective actions for fiscal responsibility.
Maintain clean and efficient facilities, including vehicle/equipment maintenance.
Properly maintain and control the use of rack space and evaluate the need for additional racks.
Oversee daily records center/vault operations, including auditing daily paperwork, overseeing and reconciling daily vault inventories of critical accounts, and conducting/supervising bay audits.
Provide courteous and attentive customer service, presenting a professional and positive image.